Service Request Ticket - # 80052

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2022 01:39 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20211247[Edit Inv] (opens in a new window) Bldg/Room TODD 238
Service Tag 2YY5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 2YY5FL3 Location Elena Jaurez - Departure

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:2C:C3:12


Wireless NIC 60:A5:E2:8D:5E:D7


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public

Entered by Date Memo
Jacob Limas Dec 19, 2022 12:26 PM
Jesse's equipment is in 235 and they aren't in the 
system so we can't give them admin rights yet.
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Jose Angulo Dec 13, 2022 02:59 PM
Status changed from (1) Pending to (5) Completed
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Jose Angulo Dec 13, 2022 02:59 PM
Task reassigned to Jose Angulo.
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Jose Angulo Dec 13, 2022 02:59 PM
delivered and setup. will need admin rights and 
printers once they arrive
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Jose Angulo Dec 12, 2022 01:51 PM
DISREGARD email below. That was for jeffrey's
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Jose Angulo Dec 12, 2022 01:35 PM
****This is an email****
Additional software: SPSS version 29 (I think that's 
the latest)
Admin name: asprocolasj
Building Todd Hall 220. He's working remotely but 
that would be his temporary on campus office.
I'm here all week with a smattering of meetings. Just 
let me know when you are coming and I can facilitate 
entry to the office etc.
Pat
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Jose Angulo Dec 12, 2022 01:32 PM
****This is an email****
Additional software: SPSS version 29 (I think that's 
the latest)
Admin name: asprocolasj
Building Todd Hall 220. He's working remotely but 
that would be his temporary on campus office.
I'm here all week with a smattering of meetings. Just 
let me know when you are coming and I can facilitate 
entry to the office etc.
Pat
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Jose Angulo Dec 12, 2022 09:01 AM
placing on ready to deliver shelf
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Jose Angulo Dec 12, 2022 08:59 AM
****This is an outgoing email****
Hi Ikaika,

I need some additional information regarding service 
request #80052

Description: set up 20211247[Edit Inv] for Jesse Snavlin


Your dell laptop, doc, and two monitor are almost 
ready to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.


Some additional questions for your setup and to 
update inventory:
Do you need any additional software?
Can I have the usernames of users you’d like as 
admin?
Can I have the building and room number of where it's 
going?
Lastly, what is your availability for the next few 
business days?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician



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Public
Jose Angulo Dec 12, 2022 08:49 AM
updated on imaging table
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Joanie Kinnaman Dec 09, 2022 01:39 PM
Laptop 20211247[Edit Inv]
monitors 20210944[Edit Inv] & 20210935[Edit Inv]
dock 20210849[Edit Inv]
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