Service Request Ticket - # 80053

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 09, 2022 01:56 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20211246[Edit Inv] (opens in a new window) Bldg/Room TODD 244
Service Tag 6ZTDGL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 6ZTDGL3 Location Patrick Aldrich

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:36:53:8F


Wireless NIC 20:C1:9B:F9:5A:24


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public

Entered by Date Memo
Jose Angulo Dec 15, 2022 09:35 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jose Angulo Dec 15, 2022 09:35 AM
Task reassigned to Jose Angulo.
Add Attachment
Jose Angulo Dec 15, 2022 07:48 AM
Oneil said he picked this up and got setup with us
Add Attachment
Jose Angulo Dec 13, 2022 11:58 AM
set it at the front desk
Add Attachment
Jose Angulo Dec 13, 2022 11:44 AM
****This is an email****
It will be taken home for remote use.  If it will be 
ready, I was planning to pick it up tomorrow around 
10am and to be in the office for a few hours. 
Add Attachment
Jose Angulo Dec 13, 2022 08:17 AM
*****This is an email****
Thanks for touching base.  I am CCing Pat to make 
sure I am not missing anything. I am not sure about 
the building and room number.  I will be primarily 
working from home and not sure if an office space 
will be set up for me on campus.  Pat, can you help 
answer this question? 

As far as software, does WOU have a self install 
program set up for staff to download certain approved 
software or does everything require admin approval?  
I will definitely need SPSS, Mendeley desktop, and R. 

Potential programs that I am not certain of right now 
would be Atlas.ti and winsteps. 

Pat, if there are any other programs our team is 
using please let Jose know. 

I have a lot of availability Tuesday -Friday this 
week. I was planning to come to the office whenever 
my laptop was ready to pick up. 

Jefffrey
Add Attachment
Jose Angulo Dec 12, 2022 01:50 PM
i emailed him to purchase license first
Add Attachment
Jose Angulo Dec 12, 2022 01:34 PM
****This is an email****
Additional software: SPSS version 29 (I think that's 
the latest)
Admin name: asprocolasj
Building Todd Hall 220. He's working remotely but 
that would be his temporary on campus office.
I'm here all week with a smattering of meetings. Just 
let me know when you are coming and I can facilitate 
entry to the office etc.
Pat
Add Attachment
Jose Angulo Dec 12, 2022 09:01 AM
placing on ready to deliver shelf
Add Attachment
Jose Angulo Dec 12, 2022 08:55 AM
****This is an outgoing email****
Hi Ikaika,

I need some additional information regarding service 
request #80053

Description: set up 20211246[Edit Inv] for Jeffrey Asprocolas, 
TRI

Your dell laptop, doc, and two monitor are almost 
ready to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.


Some additional questions for your setup and to 
update inventory:
Do you need any additional software?
Can I have the usernames of users you’d like as 
admin?
Can I have the building and room number of where it's 
going?
Lastly, what is your availability for the next few 
business days?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician


Add Attachment
Public
Jose Angulo Dec 12, 2022 08:49 AM
updated on imaging table
Add Attachment
Joanie Kinnaman Dec 09, 2022 01:56 PM
2022-0447
Add Attachment
Joanie Kinnaman Dec 09, 2022 01:56 PM
laptop 20211246[Edit Inv]
monitors 20210937[Edit Inv] 20210945
dock 20210848[Edit Inv]
Add Attachment