Service Request Ticket - # 80066

Service Request Information

CONTACT Name Kreskey, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2022 01:57 PM
Department Advancement & Foundation Phone 89451
Location Email Kreskeyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130912[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4428V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 4428V12 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A5:4F:F4

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel Dec 21, 2022 09:50 AM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Dec 14, 2022 02:05 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel Dec 14, 2022 02:05 PM 
She's an admin for all computers now and it looks like we got Citrix to work.
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Laurie McCoy Dec 13, 2022 01:57 PM 
****This is an email****
Any time today (12/13) or tomorrow (12/14) would 
work.  A student who is having trouble accessing 
Citirix is here until 2:30 today and after 10 
tomorrow, it might be helpful to have her here. 

Computer:  20130912[Edit Inv]

Computer:  20190864[Edit Inv]

Monitor:  20130991[Edit Inv]

Thanks,

Kristen
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Laurie McCoy Dec 13, 2022 01:57 PM 
****This is an email****
 Hello,

We have 4 computers in the student office in the 
cottage and I am supposed to be administrator on 
all of them so I can download Citrix, which our 
database requires.  I am having trouble with 2 of 
them, one will not let me install it, it says my 
administrator privileges “need to be elevated.”  
The other one has it installed, but it doesn’t 
show up for everyone who logs in.  Is this 
something you can help us with?

 

We also have an issue with a monitor on one of 
these computers that don’t seem to have any 
compatible cables that we need an expert to look 
at.

 

Thanks,

Kristen
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