Service Request Ticket - # 80067

Service Request Information

CONTACT Name Howard-Carpenter, Holli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 13, 2022 04:03 PM
Department Athletics Phone 88177
Location Email howardcarpenterh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200881[Edit Inv] (opens in a new window) Bldg/Room NPE 213
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4M5Q05N Location Jessica Peatross

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:15:8E:0B


Bluetooth NIC 3C:06:30:1E:0A:1A

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas May 16, 2023 12:04 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Jacob Limas May 16, 2023 12:04 PM 
She doesn't have the issue anymore. So it didn't 
have to do with her H-drive.
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Jacob Limas May 15, 2023 04:59 PM 
Task reassigned to Jacob Limas.
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Jacob Limas May 15, 2023 04:59 PM 
She switched departments and the issue looked like a 
remote drive, so making sure that the computer she 
has now is fine.
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Jacob Limas May 15, 2023 04:53 PM 
Sent an email to see if it was resolved.
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Jose Angulo Jan 11, 2023 10:10 AM 
haven't heard back
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Jose Angulo Jan 11, 2023 10:09 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jose Angulo Dec 28, 2022 02:25 PM 
****This is an outgoing email****
Hi Holli,

I need some additional information regarding service 
request #80067

Description: Disc is full error

Do you have some other days and times you are available 
to help with this?

Thanks,
Jose
UCS Tech
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Jose Angulo Dec 15, 2022 09:15 AM 
*****This is an email****
Hello, we are on our way to California for games so I 
will not be back
in the office until next Tuesday.
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Jose Angulo Dec 15, 2022 08:12 AM 
****This is an outgoing email****
Hi Holli,

I need some additional information regarding service 
request #80067

Description: Disc is full error *Wednesday 12/14

Sorry we didn't have any available techs yesterday. Do 
you have any more availability today or tomorrow?

Jose
UCS
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Laurie McCoy Dec 13, 2022 04:03 PM 
Holli is running into an issue where the computer 
keeps telling her that the "disk is full" whenever 
she tries to download or even access things from 
remote drives. She tried deleting things to clear 
up space and rebooted her computer and that didn't 
work. She wants someone to come check it out on 
12/14 after 12 pm.
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