Service Request Ticket - # 80071

Service Request Information

CONTACT Name Chaves, Keats   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2022 10:44 AM
Department Phone 89407
Location Email chavesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211248[Edit Inv] (opens in a new window) Bldg/Room VICK 205B
Service Tag CSTDGL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. CSTDGL3 Location Sean Roush

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:36:50:59


Wireless NIC 20:C1:9B:EA:99:BC

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Jan 03, 2023 03:52 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Jan 03, 2023 03:51 PM 
Paul said he switched the port to a computer port so ethernet should work now
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Moshe Martinez Jan 03, 2023 11:58 AM 
Task reassigned to Moshe Martinez.
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Moshe Martinez Jan 03, 2023 11:58 AM 
Set up station. Connected to ethernet but I think the port was originally set up for a printer so I don't know if it is going to work permananently. Sean also asked about Docusign.
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Joanie Kinnaman Dec 16, 2022 12:26 PM 
prefers Sean receives when he arrives on 1/3
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Jose Angulo Dec 16, 2022 08:20 AM 
added sean as admin
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Jose Angulo Dec 16, 2022 08:02 AM 
****This is an email****
I don't believe there is additional software; if this 
ends up being the case, Sean will reach out to UCS in 
January. 

Sean will be the only admin. His username should be 
roushs

Sean's office is in TODD 104; let me know when 
everything's set up.
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Jose Angulo Dec 15, 2022 03:53 PM 
placing in ready to deliver rack
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Jose Angulo Dec 15, 2022 03:52 PM 
****This is an outgoing email****
Hi Keats,

I need some additional information regarding service 
request #80071

Description: computer setup for Sean Roush, first day 
12/30 (office closed 12/23-1/2)


Your laptop, doc, and two monitors are almost ready 
to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.


Some additional questions for your setup and to 
update inventory:
Do you need any additional software?
Can I have the usernames of users you’d like as 
admin?
Lastly, can I have the building and room number of 
where it's going?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician
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Public
Jose Angulo Dec 15, 2022 03:10 PM 
updating on back table
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Joanie Kinnaman Dec 14, 2022 10:44 AM 
laptop 20211248[Edit Inv]
dock 20210851[Edit Inv]
monitors 20211199[Edit Inv] & 20210924[Edit Inv]
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