Service Request Ticket - # 80072

Service Request Information

CONTACT Name Lobnibe, Isidore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2022 01:24 PM
Department Phone 88306
Location Email lobnibei@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181049[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 886PDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886PDW2 Location Loaner shelf - imaged

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F8:AA

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Dec 15, 2022 10:19 AM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Dec 15, 2022 10:19 AM 
switched to ahci and ran some updates. Looks fine now
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Sam Sevugan Dec 14, 2022 03:12 PM 
He called and said that anytime thursday or friday 
works, he would just like a call to confirm a time 
on those days if you will need him to be there. If 
you just need access to the desktop, Sharyne Ryals 
has access to his office, and she can open it up 
for a tech that wants to check it out. 

Isidore contact #15419084385 
Sharyne contact # 88288
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Jose Angulo Dec 14, 2022 02:58 PM 
****This is an outgoing email****
Hi Isidore,

I need some additional information regarding service 
request #80072

Description: Desktop keeps constantly prompting repair 
and restart

We can take a look at this for you. Can I please have a 
few days and times you are available this week and 
next?

Thanks,

Jose
UCS
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Public
Jose Angulo Dec 14, 2022 02:24 PM 
Task reassigned to Jose Angulo.
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Sam Sevugan Dec 14, 2022 01:24 PM 
Sharyne Ryals gave us a call on behalf of Isidore 
Lobnibe and his desktop that he got back from us 
two weeks ago was fine till today when it 
presented the error: Windows started incorrectly, 
it then kept prompting windows repair and then 
needs a restart, but after restarting it needs a 
repair again. Essentially his desktop keeps 
looping this cycle, and he is wondering if a tech 
can contact his to set a time and date to check it 
out, as his hours vary during the break.
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