Service Request Ticket - # 80073

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 14, 2022 02:59 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220813[Edit Inv] (opens in a new window) Bldg/Room TODD 221
Service Tag Description Microsoft 13-inch Multi-Touch Surface Pro 8 Platinum Bundle with Black Surface Pro Keyboard
Serial No. 0F003SA221101J Location Elena Morgan

CPU Unknown


OS Unknown Software
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Jan 06, 2023 03:33 PM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Jan 06, 2023 03:33 PM 
delivered to jazming prod
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Jose Angulo Jan 03, 2023 03:15 PM 
Task reassigned to Jose Angulo.
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Adriana Ramsay Jan 03, 2023 03:03 PM 
****This is a Jazming email****
Hello Adriana,
This week I'm in office today until 5pm or Friday 8am - 5pm
Next week: Monday, Tuesday, Friday : 8am - 5pm.
I usually take lunch 1pm - 2pm but am flexible if needed. 

Will these get dropped off? I'm at Todd Hall, Office 221 (2nd 
story)

Thank you!
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Adriana Ramsay Jan 03, 2023 02:24 PM 
****This is a ikaika email****
Hello Adriana,

Jazming Prado will reach out to set up a delivery date.

Thanks,
Ikaika
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Jose Angulo Dec 29, 2022 08:19 AM 
****This is an outgoing email****
Hi Ikaika,

I need some additional information regarding service 
request #80073

Description: set up 7 (20220813-20220819) Microsoft 
Surface Pro
Your Surface Pros are almost ready. We have Adobe 
apps, Microsoft Office, and Zoom installed.

Some additional questions for your setup and to 
update inventory:
Do you need any additional software?
Can I have the usernames of the users you’d like as 
admins?
Can I have the building and room number of where they 
are going?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician
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Public
Oneil Miguel Dec 19, 2022 08:19 AM 
All 7 has been imaged. Need to move to AD.
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Joanie Kinnaman Dec 14, 2022 03:12 PM 
2022-0403
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Joanie Kinnaman Dec 14, 2022 02:59 PM 
20220813-20220819[Edit Inv] w/ pencils on shelf in hall
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