Service Request Ticket - # 80077

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 15, 2022 03:49 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210096[Edit Inv] (opens in a new window) Bldg/Room WEL 145
Service Tag 6FDK1J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. 6FDK1J3 Location Kacie Ryden

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:04:C2:7C


Wireless NIC F4:7B:09:29:E8:E3

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Jan 12, 2023 10:45 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Jacob Limas Jan 12, 2023 10:45 AM 
I gave him the laptop back, but he might return it 
if it still has the issue that's been going on for a 
while now.
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Jacob Limas Jan 12, 2023 09:29 AM 
Task reassigned to Jacob Limas.
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Lauryn Aronson Jan 11, 2023 10:09 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jose Angulo Dec 27, 2022 10:37 AM 
****This is an outgoing email****
Hi Christopher,

I need some additional information regarding service 
request #80077

Description: Computer needs started running slow again.

We updated your laptop and it seems to be running 
normally. We can have it ready for you to pick up 
whenever you want to stop.

Thanks,
Jose
UCS Tech
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Public
Jose Angulo Dec 27, 2022 10:22 AM 
I also checked this and looks fine. I am placing this 
in the outbox.
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Jacob Limas Dec 19, 2022 12:36 PM 
Updated it, but it didn't look slow nor did it 
behave weirdly.
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Lourdes Salazar Dec 15, 2022 04:39 PM 
brought this in. Putting it in the inbox
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Lourdes Salazar Dec 15, 2022 03:50 PM 
bringing in later today
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Lourdes Salazar Dec 15, 2022 03:49 PM 
Computer started running slow again and not behaving 
correctly. The user said he brought it in and we 
worked on it, he mentions Michael V took a look at 
it last time
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