Service Request Ticket

Service Request Information

CONTACT	Name	Morrison, Alexis	Date	Dec 16, 2022 09:16 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	morrisona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171069 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSGHRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGHRP2	Location	Front Desk Area
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; To be transferred from W#20130843: NaturalReader ED Sliver with Spanish and French voices from VISA2011002696; FEB2015 ABBYY FineReader Pro v12 from P0095648 and PDF Transformer from P0058354, MARCH2015 Camtasia Studio WIN v.8.5.0 from VISA2014004415 & TextAloud v3.0.79 WIN from VISA2014004414; Camtasia 2024(remove before reimage)
	Wired NIC	D8:9E:F3:4B:A9:AA

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Dec 27, 2022 11:05 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Dec 27, 2022 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Dec 27, 2022 11:04 AM	This is an email Sorry for the delay in getting back to you. It seems like we haven't had any more trouble with that workstation. Thank you for following up! -Alexis	Add Attachment
Jose Angulo	Dec 27, 2022 11:04 AM	i think justin removed the graphics card because it was overheating	Add Attachment
Jose Angulo	Dec 16, 2022 11:06 AM	justin and I saw the issue was a graphics card error. we unplugged dvi and hopefully that resolves the issue.	Add Attachment
Jose Angulo	Dec 16, 2022 09:45 AM	emailed her for more information	Add Attachment
Lourdes Salazar	Dec 16, 2022 09:16 AM	Computet is going into power save mode randomly this time it was running "VLC" when it went into power save mode. Available all day. As soon as we can!	Add Attachment