Service Request Ticket - # 80079

Service Request Information

CONTACT Name Freymuth, Dirk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 16, 2022 10:00 AM
Department Creative Arts/Music Phone 88874
Location Email freymutd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20220922[Edit Inv] (opens in a new window) Bldg/Room APSC 226
Service Tag Description Apple 24-inch iMac with Retina 4.5K display: Apple M1 chip with 8-core CPU and 8-core GPU-Silver #Z12R
Serial No. H4TJV0E6Q6X3 Location Dirk Freymuth

CPU Unknown


OS Unknown Software

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas May 17, 2023 03:57 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 17, 2023 03:57 PM
I believe the interface that manages the software 
wasn't working, and they are planning on buying 
another one and eventually installing the 
software. The iMac is in the Music Studio though 
and it is set up.
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Jacob Limas May 17, 2023 03:56 PM
****This is an email****
No, we never replaced the universal audio 
interface that broke during the switch to the new 
iMac, so we aren’t able to run that software 
without it. But we might be getting a new computer 
in the near future for the main studio and we 
could definitely use some help with that. So I’ll 
be in touch if that comes to fruition.

Thanks for reaching out. 
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Jacob Limas Jan 24, 2023 12:15 PM
The thing that had software wasn't working, so Ethan 
talked to Laura. I have to ask Joanie if Laura 
Killip put in a purchase request for the software.
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Oneil Miguel Jan 04, 2023 02:29 PM
Delivered the iMac to the recording lab ASPC 226. Still needs Universal Audio Software.
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Oneil Miguel Jan 03, 2023 04:16 PM
Logic Pro was able to install.

Abelton and Finale ran into some licensing issues, need to talk to Dirk or whoever is in charge about that.

Could not find Universal Audio UAD in the T drive, I might've just missed it.
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Jacob Limas Dec 20, 2022 08:19 AM
Wrong email to wrong service request ignore the 
previous ticket note
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Jacob Limas Dec 20, 2022 08:18 AM
****This is an email****
Jacob

PS - The west turnstile keeps running an error 
where it says we do not have windows installed, so 
while you are there that would be awesome to fix.

PSS- The east computer keeps going to sleep mode, 
it does not have the same permissions as the west 
or center computers under the cr login 
credentials.

PSSS- The west computer is assigned or controlled 
by Micheal Burns is there any way to reverse that 
so it can be identical to the center console?

PSSSS- Please let me know if we can delete the 
PC's old users who are eating up tons of memory 
for the back 3 computers.

Thanks a ton!
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Jacob Limas Dec 20, 2022 08:17 AM
****This is an email****
Hi Jacob,
I've ccd Ethan Wilson here, who can hopefully meet 
with you to get the new computer setup. 
We will need the following software that only UCS 
can install (other software we will be able to do 
ourselves). 

Logic Pro
Finale
Universal Audio UAD v10.2 (there are special 
instructions for Apple silicon computers)
Ableton Live 
Finale

Thanks,
Dirk
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Jacob Limas Dec 19, 2022 12:37 PM
Task reassigned to Jacob Limas.
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Jacob Limas Dec 19, 2022 12:37 PM
Updated it and need to email him
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Joanie Kinnaman Dec 16, 2022 10:00 AM
Inv. 2022-0460
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