Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Dec 16, 2022 02:57 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180303 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DV8LSQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	DV8LSQ2	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop;
	Wired NIC	E4:B9:7A:1C:3B:73
	Wireless NIC	3C:6A:A7:FE:D7:29
	Bluetooth NIC	3C:6A:A7:FE:D7:2D

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	ssevugan20@wou.edu	88925

Entered by	Date	Memo
Sam Sevugan			Email Public
Entered by	Date	Memo
Sam Sevugan	Dec 16, 2022 03:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sam Sevugan	Dec 16, 2022 03:05 PM	Task reassigned to Sam Sevungan.	Add Attachment
Sam Sevugan	Dec 16, 2022 03:05 PM	**This is an email** Okay, I've been messing with the settings, and somehow I got it to start working. I'm not sure what was toggled, but if it happens again, I will bring it by. It must be something I changed, but I have no idea what.	Add Attachment
Sam Sevugan	Dec 16, 2022 02:57 PM	**This is an email** I have restarted several times, and it says the system is up to date.	Add Attachment
Sam Sevugan	Dec 16, 2022 02:57 PM	Contact Info: Jennifer McMullen, 503.751.4004	Add Attachment Public
Sam Sevugan	Dec 16, 2022 02:57 PM	**This is an email** he speaker on my laptop is not working (equipment number 20180303). I don't know if there is a setting somewhere that I have accidentally changed, or if there is a problem with the speaker itself. I still have sound if I connect to an external speaker, such as my headset or monitor through the docking station.	Add Attachment