Service Request Ticket

Service Request Information

CONTACT	Name	Vasas, Dona	Date	Dec 19, 2022 09:31 AM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160672 (opens in a new window)	Bldg/Room	WEL 221
	Service Tag		Description	Xerox Phaser 4622/DT Black & White Laser Printer
	Serial No.	D6X471449	Location	Student worker
	Model	4622/DT	Hostname	mozart.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.116.7 Econcierge toner on VISA2016006092 JAN2017 BAO901	Ink/Toner Refill	Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533
	Wired NIC	00:00:AA:D9:DE:F9

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Jan 05, 2023 09:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jan 03, 2023 11:03 AM	Part arrived today. Waiting on Xerox tech to come and replace the part. Part is by my desk	Add Attachment
Monica Valencia	Dec 29, 2022 08:28 AM	Transport belt is replaced. The other one is about to break and the Shaft Frame Assembly (part#001N00526) is going to be replaced. Ref# 26034259	Add Attachment
Monica Valencia	Dec 19, 2022 02:32 PM	Transport Belt is broken. Created a ticket with Xerox to have a technician come and replace the belt Ticket# 26031257	Add Attachment
Justin Cope	Dec 19, 2022 02:27 PM	Task reassigned to Monica Valencia.	Add Attachment
Laurie McCoy	Dec 19, 2022 09:32 AM	They are available any time this week	Add Attachment
Laurie McCoy	Dec 19, 2022 09:31 AM	**This is an email** Hello, Our printer 20160672 has been jamming. There is also a rubber roller that has split. We are located in Admin 101A Best, Dona	Add Attachment