Service Request Ticket

Service Request Information

CONTACT	Name	Bales, Amanda	Date	Dec 19, 2022 10:52 AM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181073 (opens in a new window)	Bldg/Room	WEL 180
	Service Tag	883SDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	883SDW2	Location	Mailroom/ Student #2
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:C4:FC

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Dec 19, 2022 02:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Dec 19, 2022 02:39 PM	updated with admin. wants to remove old profiles to help with the really slow computer speeds. recommended an NVMe replacement.	Add Attachment
Michael Volkmann	Dec 19, 2022 01:03 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Michael Volkmann	Dec 19, 2022 01:02 PM	Task reassigned to Michael Volkmann.	Add Attachment
Michael Volkmann	Dec 19, 2022 01:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	Dec 19, 2022 10:53 AM	**This is an email** Lol, I'm here every day 😫 The only timeframe that wouldn't be ideal is 11-2 Wednesday	Add Attachment
Laurie McCoy	Dec 19, 2022 10:52 AM	**This is an email** Hi! I'd like to request administrative access to desktop 20181073 here in Mail Services so I can delete old user profiles. No hurry!	Add Attachment