Service Request Ticket - # 80086

Service Request Information

CONTACT Name Burnett, Kaaren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 20, 2022 11:17 AM
Department Student Health & Counseling Center Phone 88279
Location Email burnettk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160393[Edit Inv] (opens in a new window) Bldg/Room SHCC 116
Service Tag CFFGNC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. CFFGNC2 Location Kaaren Burnett-Student Health Center Medicat user

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:05:9B:33


Wireless NIC 94:53:30:03:10:49

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Dec 21, 2022 01:24 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Dec 21, 2022 01:24 PM 
Task reassigned to Justin Cope.
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Justin Cope Dec 21, 2022 01:24 PM 
She was remote desktoping into a different 
computer that wasn't letting her upload things. we 
might have found a work around but she needed to 
contact the people with control over the other 
computer if that doesn't work.
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Laurie McCoy Dec 20, 2022 11:17 AM 
Kaaren says that she gets a java prompt telling 
her she can't upload files when she tries to 
upload to websites or programs. Sometimes it just 
takes away the option for her to choose a file to 
upload. 
She is available today and tomorrow (12/21) all 
day except lunch (12-1) and is available the same 
hours next tuesday and wednesday.
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