Service Request Ticket

Service Request Information

CONTACT	Name	Lambert, Paul	Date	Dec 20, 2022 02:51 PM
	Department	University Computing Solutions	Phone	88003
	Location		Email	lambertp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211249 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	60Z5FL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	60Z5FL3	Location	Paul Lambert
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:2C:BE:D2
	Wireless NIC	60:A5:E2:8A:58:5E

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Dec 21, 2022 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Dec 21, 2022 04:06 PM	We set it up, but not sure if he will like it as is. I will fix it if there's an issue.	Add Attachment
Jacob Limas	Dec 21, 2022 01:49 PM	It's good to go	Add Attachment
Jacob Limas	Dec 21, 2022 09:36 AM	Also the dock is 20210852	Add Attachment
Jacob Limas	Dec 21, 2022 09:30 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Dec 21, 2022 09:30 AM	Got the laptop and updating it right now	Add Attachment
Joanie Kinnaman	Dec 20, 2022 02:51 PM	l 20211249 d 20210950 m 20210950	Add Attachment