Service Request Ticket

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Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Dec 21, 2022 12:12 PM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191089 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1
	Serial No.	C02CR4Q4P3YV	Location	Arin Porter
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	3C:22:FB:A9:0D:63
	Bluetooth NIC	3C:22:FB:BA:8C:96

TECHS	Submitted by	Oneil Miguel	Contact	omagno20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 02, 2023 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Mar 02, 2023 01:50 PM	He stopped by to pick up his laptop. We installed VPN and showed him how to use it.	Add Attachment
John Rushing	Mar 02, 2023 01:49 PM	returned loaner laptop 20210883, with charger. He was not logged into iCloud.	Add Attachment
John Rushing	Feb 27, 2023 03:17 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Feb 27, 2023 02:25 PM	Ken will be here tomorrow to setup VPN access.	Add Attachment
John Rushing	Feb 27, 2023 02:24 PM	Apple returned fixed laptop today 2/27/2023. They replaced the display.	Add Attachment
John Rushing	Feb 24, 2023 08:10 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
John Rushing	Feb 24, 2023 08:10 AM	**This is an email** We'll start the repair now. Your product reached the Apple repair center on February 24, 2023. We will send you another email when the service request is complete. Product: MACBOOK PRO (13-INCH, 2020, 2 TBT3) Repair ID: D569921742 You can also track the status at our Repair Status website. Thanks, Apple Support	Add Attachment
Lauryn Aronson	Feb 22, 2023 08:24 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
John Rushing	Feb 21, 2023 11:58 AM	laptop has been shipped to Apple.	Add Attachment
John Rushing	Feb 21, 2023 08:21 AM	removed from MDM server in Apple School Manager.	Add Attachment
John Rushing	Feb 17, 2023 10:03 AM	MACBOOK PRO (13-INCH, 2020, 2 TBT3) Problem Description: Display - Distorted/Garbled Serial Number: C02CR4Q4P3YV Repair ID: D569921742	Add Attachment
Oneil Miguel	Feb 16, 2023 04:41 PM	Laptop is on my desk.	Add Attachment
Oneil Miguel	Feb 16, 2023 03:52 PM	Time machine backup created.	Add Attachment
Oneil Miguel	Feb 16, 2023 02:11 PM	Creating a time machine backup before sending it to apple.	Add Attachment
Jacob Limas	Feb 16, 2023 08:58 AM	What happened with this?	Add Attachment
Oneil Miguel	Jan 24, 2023 02:26 PM	Need to talk to john i think. We might have to send it to apple.	Add Attachment
Jacob Limas	Jan 24, 2023 08:55 AM	Did we talk to Joanie about this?	Add Attachment
Oneil Miguel	Dec 27, 2022 01:50 PM	check SR# 80094	Add Attachment
Oneil Miguel	Dec 21, 2022 12:12 PM	20191089 seems to have a broken screen. No visible cracks, but lower thirds of the screen have "pixel lines"	Add Attachment