Service Request Ticket - # 80099

Service Request Information

CONTACT Name Lydum, Randi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 27, 2022 10:26 AM
Department Athletics Phone 88121
Location Email lydumr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181483[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag BTJZDX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTJZDX2 Location Second Life GFA Self

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:67:31

TECHS Submitted by Oneil Miguel Contact omagno20@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Jan 30, 2023 12:24 PM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Jan 30, 2023 12:13 PM 
Task reassigned to Jose Angulo.
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Jose Angulo Jan 30, 2023 12:12 PM 
gave them the new laptop 20211319[Edit Inv] with dock. They gave 
me back loaner 20210773[Edit Inv] and their old computer 20181483[Edit Inv]
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Michael Volkmann Jan 13, 2023 01:20 PM 
They want to just go with a full computer 
replacement instead of just replacing the hard 
drive.
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Oneil Miguel Dec 27, 2022 10:26 AM 
loaning 20210773[Edit Inv] until 20181483[Edit Inv] can be approved for an ssd swap by joannie.
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