Service Request Ticket - # 80139

Service Request Information

CONTACT Name Christian, Colton   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 30, 2022 12:05 PM
Department Phone 89331
Location Email christianc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190234[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag G8PWPV2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. G8PWPV2 Location Loaner|| Ready to go, on shelf

CPU Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 3C:F0:11:22:6F:50


AUX NIC C8:F7:50:E4:B2:99

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

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Entered by Date Memo
Monica Valencia Feb 09, 2023 11:10 AM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Feb 09, 2023 10:26 AM 
Task reassigned to Monica Valencia.
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Moshe Martinez Feb 09, 2023 10:26 AM 
Could not find the dock WOU # but it is in the office of Michael Baltzley
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Moshe Martinez Feb 09, 2023 10:26 AM 
Talked to Monica and John about this last week
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Moshe Martinez Feb 02, 2023 11:57 AM 
20160922[Edit Inv] is in ITC 204D with Ian Hunt, Graduate Assistant
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Moshe Martinez Feb 02, 2023 11:56 AM 
20160921[Edit Inv] is in ITC 204B with Michael Baltzley
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Moshe Martinez Jan 03, 2023 03:30 PM 
I see that the laptop and charger was brought back and is on the desk in the other room, but I don't know where the monitors are
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Moshe Martinez Jan 03, 2023 10:07 AM 
****This is an outgoing email****
Hi Colton,

I need some additional information regarding service request #80139

Description: Equipment Return

Is there a time that works best for a tech to go over and pick up equipment today or later this week? It looks like UCS needs to pick up a laptop with a charger (W20190234), two monitors (W20160921 and W20160922), and a dock from you.

Please let me know your availability as soon as you're able to.

Best,
Moshe Martinez
UCS Tech
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Moshe Martinez Jan 03, 2023 09:03 AM 
Task reassigned to Moshe Martinez.
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Monica Valencia Dec 30, 2022 12:05 PM 
Laptop & Charger 20190234[Edit Inv]

Monitors & Dock need picked up
20160921[Edit Inv]
20160922[Edit Inv]
DOck has no W#
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