Service Request Ticket - # 80140

Service Request Information

CONTACT Name Helyer, Kella   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 30, 2022 01:37 PM
Department Financial Aid Phone 88475
Location Email helyerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20130268[Edit Inv] (opens in a new window) Bldg/Room SSC 110
Service Tag Description Samsung 19-inch NC191 Vmware Zero Client LED-LCDDisplay #NC191-T
Serial No. Z6KSHCJD600331J Location Old Ed

CPU Teradici TERA2321 PCoIP


OS Unknown Software

Wired NIC C4:73:1E:BB:7A:48

TECHS Submitted by Jose Angulo Contact jangulo15@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Monica Valencia Jan 09, 2023 11:40 AM 
Task reassigned to Jose Angulo.
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Monica Valencia Jan 09, 2023 11:40 AM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Jan 05, 2023 10:07 AM 
delivered other computer
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Monica Valencia Jan 05, 2023 09:40 AM 
Task reassigned to UCS Tech.
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Monica Valencia Jan 05, 2023 09:40 AM 
Kiosk computer is setup. Needs to be taken back to 
Financial Aid office.
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Monica Valencia Jan 05, 2023 09:37 AM 
Task reassigned to Jenna Bauman.
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Monica Valencia Dec 30, 2022 04:47 PM 
The computer is damaged. Going to PDR it is a 
Kiosk computer. 

Jenna will be setting a new one up for them if the 
extra one we have works.
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Jose Angulo Dec 30, 2022 01:37 PM 
They would like a loaner meanwhile we check it out.
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Jose Angulo Dec 30, 2022 01:37 PM 
***This is an email***
We are in Welcome Center 140, the financial aid office 
suite.
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Jose Angulo Dec 30, 2022 01:37 PM 
***This is an email***
We have a student computer (20130268) in the 
Financial Aid Office that has sustained some water 
damage from the Welcome Center room leak during the 
ice storm. 

The computer is not turning on and appears to have 
some damage along with the keyboard.

I will appreciate UCS taking a look at this and 
either repairing or replacing it if possible.
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