Service Request Ticket - # 80148

Service Request Information

CONTACT Name Hinzman, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2023 09:09 AM
Department Student Success & Advising Office Phone 89354
Location Email hinzmanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141173[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FF6LV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. FF6LV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:6A:AE

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact emartinez17@wou.edu 88925

Tracking

Entered by Date Memo
Moshe Martinez
Email

Public
Entered by Date Memo
Moshe Martinez Jan 04, 2023 03:28 PM 
Status changed from (1) Pending to (5) Completed
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Moshe Martinez Jan 04, 2023 03:28 PM 
Setup completed
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Moshe Martinez Jan 04, 2023 10:48 AM 
Reimaging on my desk
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Moshe Martinez Jan 04, 2023 09:22 AM 
****This is an outgoing email****
Hi Melissa,

I need some additional information regarding service request #80148

Description: Computer set up

I'm available this afternoon to help set up this computer in AC 133 after 1 pm. Does 1:30 work for you? Also, is there someone in the Advising Center that could give me the computer to work on in the meantime? If I got it this morning, I could work on reimaging it so that all previous user data is removed and it runs a bit faster.

Let me know if this works for you. And if you would like the new intern to be an admin on the computer, I would just need their WOU email.

Best,
Moshe Martinez
UCS Tech
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Public
Moshe Martinez Jan 04, 2023 09:13 AM 
Task reassigned to Moshe Martinez.
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Laurie McCoy Jan 04, 2023 09:10 AM 
****This is an email****
Morning Maizie,

Awesome!  The WOU# for the computer is 20141173[Edit Inv] 
(docking station is 20140398).  It is room 133 in 
the Advising Center.  I am available this 
afternoon, but work remotely on Thursdays and 
Fridays.  That being said, I can alter my schedule 
and come into the office on either of those days 
in order to be around for assistance, so whatever 
works best for you all.  

Thanks so much!
Melissa
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Laurie McCoy Jan 04, 2023 09:09 AM 
****This is an email****
Hi There,

We have an intern starting next week in Student 
Success & Advising (located in the Advising 
Center).  We have a spare computer that has been 
in storage and has now been moved into the office 
the intern will be using.  Is it possible to have 
a tech come by to set it up for use?  I want to 
make sure it's connected correctly.  Also, we may 
have a spare docking station, but I am not sure.  
I'll pull that into the office as well to see if 
it's usable.  Please let me know if you  need any 
additional information or have questions.

Thanks in advance!
Melissa
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