Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Jan 05, 2023 08:21 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20220719 (opens in a new window)	Bldg/Room	ITC 311
	Service Tag	H9K6GT3	Description	Dell OptiPlex 7000 Small Form Factor
	Serial No.	H9K6GT3	Location
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Oneil Miguel	Contact	omagno20@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Tracking

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
David Kunz	Aug 13, 2024 01:19 PM	Task reassigned to Dave McEvilly.	Add Attachment
David Kunz	Aug 13, 2024 01:19 PM	Task reassigned to Dave McEvilly.	Add Attachment
David Kunz	Aug 13, 2024 01:19 PM	Received device back from Dell with a new CPU. It appears to be working well so I reimaged it and installed the ITC 311 programs and put it back in ITC 311. Closing for complete.	Add Attachment
Andrew Zhen	Aug 12, 2024 09:32 AM	Status changed from (1.5) In Progress to (3) Order in Process	Add Attachment
Andrew Zhen	Aug 12, 2024 09:32 AM	was sent off to dell to have them fix it	Add Attachment
Andrew Zhen	Jul 26, 2024 12:45 PM	disabled dedicated graphics card	Add Attachment
Andrew Zhen	Jul 24, 2024 04:46 PM	Priority changed from (5) Low Priority to (3) Priority.	Add Attachment
Andrew Zhen	Jul 24, 2024 04:45 PM	Status changed from (7) Waiting for Contact to (1.5) In Progress	Add Attachment
Andrew Zhen	Jul 24, 2024 04:45 PM	reimaging to windows 11	Add Attachment
Jack Martinis	Mar 26, 2024 09:51 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jack Martinis	Mar 05, 2024 11:51 AM	I had no clue this was found... we should take care of this or send it back for warranty as again it's the only computer out of all the ones we received from that batch that is affected and it doesn't make sense for it to be software as we have reimaged this PC a few times...	Add Attachment
Jack Martinis	Dec 21, 2023 03:51 PM	Computer put in box #10 on far left	Add Attachment
Jack Martinis	Dec 19, 2023 12:28 PM	Found computer, by my desk.	Add Attachment
Jack Martinis	Dec 13, 2023 09:54 AM	Where is this machine?	Add Attachment
Jack Martinis	Nov 22, 2023 03:55 PM	I don't think the issue is sophos. We have dozens of this same model / spec. of computer on campus. Why is this the only one encountering issues? I would attempt to warranty it. Placed in a bottom shelf in our shelves.	Add Attachment
Brady Parksion	Nov 09, 2023 02:09 PM	Changed sophos to not launch on start up. It still launches on start up, but seems to not be using the driver that is causing the blue screen error. Our system is still getting live updates from the machine. Seems to be fixed. Going to keep it running to make sure it doesn’t blue screen anymore.	Add Attachment
Jack Martinis	Sep 05, 2023 03:03 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Jacob Limas	Jun 15, 2023 01:03 PM	Not sure why, but we get a blue screen error. According to online sources they mention it being a Sophos thing. We tried reimaging it already and it didn't work.	Add Attachment
Lauryn Aronson	May 09, 2023 08:45 AM	on imaging counter (far left)	Add Attachment
Jacob Limas	Feb 16, 2023 11:38 AM	It got a resource_not_owned error. It was a hmpalert.sys file error	Add Attachment
Jacob Limas	Feb 02, 2023 10:09 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Jacob Limas	Feb 02, 2023 10:09 AM	We got the motherboard and replaced it, but have to reimage it still. It ran into an issue.	Add Attachment
Lauryn Aronson	Jan 09, 2023 09:56 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Oneil Miguel	Jan 05, 2023 08:21 AM	20220719 waiting on motherboard replacement expected by the end of February. On Oneil's desk until then.	Add Attachment