Service Request Ticket - # 80180

Service Request Ticket - # 80180

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Service Request Information

CONTACT	Name	Granger, Katelin	Date	Jan 09, 2023 08:35 AM
	Department		Phone	88656
	Location		Email	stewartk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210414 (opens in a new window)	Bldg/Room	WUC 210A
	Service Tag		Description	Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
	Serial No.	SFVFGNEVVQ05N	Location	2 week pile
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	Unknown	Software
	Wireless NIC	3C:06:30:50:E2:FE
	Bluetooth NIC	3C:06:30:58:62:D2

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jan 09, 2023 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Jan 09, 2023 03:15 PM	fixed. for future reference--the usb dongle needed to be plugged into the monitor, not the dock (for some unknown reason)	Add Attachment
Lauryn Aronson	Jan 09, 2023 02:50 PM	**email** Hello Lauryn, Yes, I have tried replacing the batteries a few times and have tried different USB ports on my docking station and monitor. One USB allows me to use my keyboard but the mouse is laggy and does not connect properly. Other USB ports will not let me use them either. It gave me an error once that there were too many USB ports in use, the connector for the keyboard/mouse combo is all I have. It disappeared before I could grab a screenshot of that. Recently we had to move all of our office supplies out for a carpet replacement and that is when they stopped working, I am not sure if something was set back up incorrectly or what is happening.	Add Attachment
Lauryn Aronson	Jan 09, 2023 10:17 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jan 09, 2023 10:17 AM	**This is an outgoing email** Hi Katelin, I need some additional information regarding service request #80180 Description: wireless mouse and keyboard connecting Have you tried replacing the batteries and/or switching the dongle to a different USB port? Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Lourdes Salazar	Jan 09, 2023 09:03 AM	**This is an email** here 10-11:30 and 3-4pm, tomorrow anytime before noon. I found an extra wired mouse in the meantime!	Add Attachment
Lourdes Salazar	Jan 09, 2023 08:35 AM	**This is an email** Good morning! I have been having trouble with my wireless mouse and keyboard connecting to me dock/laptop. It has been going on for about a week and every time it does connect it is super laggy and I am unable to type. -Katelin Granger WUC 210A V00322070	Add Attachment