Service Request Ticket - # 80181

Service Request Ticket - # 80181

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Service Request Information

CONTACT	Name	Ryden, Kacie	Date	Jan 09, 2023 10:37 AM
	Department	Registrar’s Office	Phone	88506
	Location		Email	rydenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200879 (opens in a new window)	Bldg/Room	TODD 304
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LVQ05N	Location	NTT Track Faculty
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1A:6B:1F
	Bluetooth NIC	3C:06:30:1B:2B:D4

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jan 10, 2023 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jan 10, 2023 10:30 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jan 10, 2023 10:30 AM	I checked the laptop and got everything working. The user code wasn't shown when I checked the settings, but it still printed.	Add Attachment
Lourdes Salazar	Jan 09, 2023 10:51 AM	**This is an email** Hi again! Sorry about that! She will be available from 9am- 12pm on Tuesday and Thursday. The place where the laptop is located is in Todd 304. Thanks! Kacie	Add Attachment
Lourdes Salazar	Jan 09, 2023 10:37 AM	**This is an email** Hi Lourdes! I believe we are just wanting Arianna to be able to work from that laptop and print to our copier/printers via that laptop. I don't think we are giving her admin rights. This laptop has been used by another faculty member who is sharing her office, so that is why I'm wondering if we can get Arianna set up with a separate profile on the same Mac lapto. Thanks! Kacie	Add Attachment
Lourdes Salazar	Jan 09, 2023 10:37 AM	**This is an email** Hello, Are you wanting the user to have admin rights or what specific things are you requesting be set up on the computer? Best, Lourdes	Add Attachment
Lourdes Salazar	Jan 09, 2023 10:37 AM	**This is an email** Hello! We were wondering if we could have a profile set up on a laptop for one of our new faculty members in the Behavioral Sciences Division. The new faculty is Arianna Stone, and she is in Todd 304. Her computer ID is 20200879. Thank you! Kacie	Add Attachment