Service Request Ticket - # 80184

Service Request Ticket - # 80184

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Service Request Information

CONTACT	Name	Endersby, Katie	Date	Jan 09, 2023 11:54 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170391 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	9G3Q0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3Q0M2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:A5:57

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Jan 20, 2023 10:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Jan 20, 2023 10:36 AM	brought back and set up for her	Add Attachment
Justin Cope	Jan 19, 2023 04:20 PM	tried to bring it back but they were gone for the day new time to bring it back is 8 am on friday 1/19	Add Attachment
Justin Cope	Jan 19, 2023 01:52 PM	Task reassigned to Justin Cope.	Add Attachment
Jacob Limas	Jan 19, 2023 12:33 PM	It's fixed we just need to return it now	Add Attachment
Jacob Limas	Jan 19, 2023 11:14 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jan 19, 2023 11:14 AM	She called again and we have been working on it	Add Attachment
Jacob Limas	Jan 13, 2023 08:02 AM	Task reassigned to Jose Angulo.	Add Attachment
Jacob Limas	Jan 13, 2023 08:01 AM	I'm not in after 3	Add Attachment
Justin Cope	Jan 12, 2023 04:59 PM	she is available any time after 3 pm	Add Attachment
Justin Cope	Jan 12, 2023 04:00 PM	Task reassigned to Jacob Limas.	Add Attachment
Justin Cope	Jan 12, 2023 03:55 PM	Drive is ready and on my desk	Add Attachment
Justin Cope	Jan 12, 2023 03:55 PM	**This is an email** Hi Katie, This is Justin from UCS and we have that new hard drive ready for you. When would be a good time to install it for you? If you are free Friday I won't be here but my coworkers will be able to install it in my place. Let me know whenever it is good for you. Thanks, Justin Cope UCS	Add Attachment
Oneil Miguel	Jan 09, 2023 01:36 PM	Her department will send out a purchasing request for an NVME HD soon.	Add Attachment
Justin Cope	Jan 09, 2023 01:34 PM	checked them out and they still have an old hard drive which is making the computer slow. they should be making a purchase request to get an nvme	Add Attachment
Lourdes Salazar	Jan 09, 2023 11:54 AM	**This is an email** User needs help between 1-3. The user cannot log in and the computer is making noises as if something is getting connecting over and over again.	Add Attachment