Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jan 10, 2023 01:34 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130588 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5HTGFZ1	Description	Dell OptiPlex 9020 SFF Quad Core HT, 3.4GHz Turbo
	Serial No.	5HTGFZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093085
	Wired NIC	F8:B1:56:C8:86:53

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jan 12, 2023 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jan 12, 2023 11:01 AM	I delivered the computer to the front desk in the library	Add Attachment
Jacob Limas	Jan 12, 2023 09:30 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jan 12, 2023 09:08 AM	ready to deliver	Add Attachment
Oneil Miguel	Jan 11, 2023 01:20 PM	going through updates	Add Attachment
Oneil Miguel	Jan 10, 2023 03:02 PM	Picked it up and is now on the reimaging desk.	Add Attachment
Cadance Bunch	Jan 10, 2023 01:34 PM	**This is an email** Hello, The Library has a Dell tower that just came back from a student that needs to be re-imaged. The property number is 20130588. It can be picked up at your convenience at the checkout desk. Thank you, Riley and Lori Pagel -- Hamersly Library 345 N. Monmouth Ave. Monmouth, OR 97361 503-838-8418	Add Attachment