Status changed from (1) Pending to (5) Completed

****This is an incoming email****
Hi Brady,

Yes, that is correct. 

Best,
Kella

****This is an incoming email****
Hi Brady,
Is it possible for me to keep the computer I have 
and swap it for the one that needed repaired? I 
have items saved to the desktop and changing 
computers again will be disruptive to my processes 
right now.

Best,
Kella

Task reassigned to Brady Parksion.

Status changed from (7) Waiting for Contact to (1) Pending

changing status to pending so this doesn't get lost in the waiting for contact section

Status changed from (1) Pending to (7) Waiting for Contact

****email from me****

Good Morning,

We have two tickets open for you regarding a computer swap and a keyboard replacement. From my understanding, you have been using computer #20200314 while your computer, #20200173, the one with the broken keyboard, was being looked at. Computer #20200173 has had the keyboard replaced, and it is ready to be picked up. For #20200314, we just need the name of the new Scholarship Assistant Director to assign the laptop to, assuming this person will be using #20200314. Please let me know the name of this person and a time when you would be available to pick up your laptop.

Thank you,

Lauryn Aronson
UCS Student Tech.

Task reassigned to Lauryn Aronson.

Task reassigned to UCS Tech.

kella took the other computer (swap)

emailed her to ask for availability to pick up this 
computer and bring in hers (the one with keyboard 
issues). also asked that she send us the name of the 
new assistant director once they fill the position.

installed powerfaids (hopefully it works; can't test 
it until it's in the finaid office)

Task reassigned to UCS Tech.

ticket 80310 - issues with keys

****This is an outgoing email****
Hi Kella,

I need some additional information regarding service request #80192

Description: **1/25**after 2 week reimage old employees computer and return to Kella

We are in the process of updating this computer. Which software do you need installed, and who will need admin rights on this computer?

Thank you,

Lauryn Aronson
UCS Tech.

Task reassigned to Lauryn Aronson.

Status changed from (4) On Hold to (1) Pending

Status changed from (1) Pending to (4) On Hold

****This is an email****
We can wait two weeks for the computer to be 
reimaged and perhaps the cpu can be picked up when 
UCS comes over to pick up Leslie's other 
components?

The Scholarship Assistant Director position is in 
the process of being filled so I will get you 
their name once it's finalized. 

The only specific software to be added will be 
PowerFAIDS and Adobe Pro. 

Thank you so much!

Kella

****This is an email****
Hello Lourdes,

I can appreciate that UCS wants to track laptops 
for when staff depart from WOU; however, I was 
hoping to move this laptop to my Assistant 
Director - Scholarships office since that office 
still has a CPU and no laptop. I am asking for 
this laptop in particular since it has PowerFAIDS 
installed which only Financial Aid uses. 

Is it possible to swap out the tower (20181065) 
for this laptop?

Regards,
Kella