Service Request Ticket

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Service Request Information

CONTACT	Name	McDermeit, Megan	Date	Jan 11, 2023 10:58 AM
	Department	The Research Institute	Phone
	Location		Email	mcdermeitm@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161140 (opens in a new window)	Bldg/Room	TODD 239
	Service Tag	4FQ65H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	4FQ65H2	Location	TRI
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017; Microsoft Visio Pro 2016 from P0104428;
	Wired NIC	D4:81:D7:F2:BB:9B
	Wireless NIC	F8:59:71:8B:68:2A

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Feb 03, 2023 08:36 AM	80191 is a repeat of this	Add Attachment
Jacob Limas	Feb 02, 2023 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Feb 02, 2023 09:56 AM	I delivered them, and updated her about Douglas Reed's laptop	Add Attachment
Jacob Limas	Jan 30, 2023 03:25 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jan 30, 2023 03:25 PM	The laptops were good, I just didn't email her. I was planning on doing it on my next shift	Add Attachment
Sam Sevugan	Jan 30, 2023 02:31 PM	**This is an email** Hello, I already left the office today although I will be back at some point this week so I can let you know when I'm in again to pick up Elliot and Jim's laptops. Thank you!	Add Attachment
Lourdes Salazar	Jan 30, 2023 11:55 AM	**This is an email** SENT BY SRD: You are correct, the two weeks have passed and we are finishing these up right now. They should be ready later today. Do you want these delivered to you or will you pick these up?	Add Attachment
Lauryn Aronson	Jan 30, 2023 11:51 AM	looks like the laptops are good to go	Add Attachment
Lourdes Salazar	Jan 30, 2023 11:26 AM	**This is an email** 3. Reimaged laptops for Elliot Hansen and Jim Irving. I believe we are past the 2 week mark since I dropped off on 1.11.23. Please update so I can let them know when they will receive the laptop.	Add Attachment
Lourdes Salazar	Jan 30, 2023 11:11 AM	Task reassigned to UCS Tech.	Add Attachment
Lourdes Salazar	Jan 30, 2023 11:11 AM	The two week mark has passed. The user wants to know when they will be ready so that she can update her employees.	Add Attachment
Jacob Limas	Jan 12, 2023 08:08 AM	Task reassigned to Jacob Limas.	Add Attachment
Laurie McCoy	Jan 11, 2023 12:46 PM	They were dropped off and I put them in the 2 weeks spot	Add Attachment
Lourdes Salazar	Jan 11, 2023 10:59 AM	wait* when*	Add Attachment
Lourdes Salazar	Jan 11, 2023 10:59 AM	waoit two weeks from wehn we get them to reimage but - RETURN BY 2/4	Add Attachment
Lourdes Salazar	Jan 11, 2023 10:58 AM	**This is an email** Hello, Can we get those laptops as soon as possible? We will need to wait two weeks from when we get them before we reimage those! Our records indicate that the laptop is designated to Charles (Tony) Summers. Best, Lourdes	Add Attachment
Lourdes Salazar	Jan 11, 2023 10:58 AM	**This is an email** Follow-up from yesterday: WOU #s on laptops that need reimaging: 20161140 20190849 As a side note, can you please tell me who you have designated with laptop #20200991?	Add Attachment
Lourdes Salazar	Jan 11, 2023 10:58 AM	**This is an email** Hello, Can we get the wou# on these two computers? If you would like we could reimage these and give the two users admin rights. Is there any specific software needed on these devices? Best, Cadance	Add Attachment
Lourdes Salazar	Jan 11, 2023 10:58 AM	**This is an email** Hello! Traffic Safety has recently hired 2 new employees James Irving, irvingj@wou.edu; V00301585 Elliot Hansen, hansene@wou.edu; V00394560 I have laptops in my office, previously purchased by TSE and used by former employees, that I would like to have transferred over to Jim and Elliot to use as their official WOU computer. What is the best way to accomplish this? For me to just drop off the laptops at UCS? Please let me know how I can accommodate to get this done. I need this finished by Friday, Feb 3rd for planned deliver on 2/4. Thank you! Megan McDermeit Traffic Safety Education Program Manager Western Oregon University 345 Monmouth Ave N Monmouth, OR 97361\|Todd Hall 249 mcdermeitm@wou.edu 503-838-8143	Add Attachment