Service Request Ticket - # 80201

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2023 12:08 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20211251[Edit Inv] (opens in a new window) Bldg/Room COT 104
Service Tag 8NSDGL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 8NSDGL3 Location Katie Wojke

CPU 11th Gen IntelĀ® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:36:53:53


Wireless NIC 20:C1:9B:F6:11:5C


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Jan 13, 2023 10:02 AM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Jan 13, 2023 10:02 AM
I got them all setup, they aren't in yet, so 
at some point they will contact us to 
connect to the printers.
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Adriana Ramsay Jan 12, 2023 01:35 PM
Task reassigned to Jacob Limas.
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Adriana Ramsay Jan 12, 2023 01:32 PM
****This is Cara email****
Hi,

I'm available after 2:30 today or anytime tomorrow.

Thank you!
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Adriana Ramsay Jan 12, 2023 01:16 PM
Ready to go
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Adriana Ramsay Jan 12, 2023 01:14 PM
****This is an email****
Subject:  New Dell Computer Setup

Hello Cara, 

We have your new laptop, dock, monitor ready to be delivered and set 
up.  To prepare, if this delivery is replacing an existing station, 
please ensure that you move all of your files from that machine onto 
your H: drive or otherwise back them up.  Anything left on an old 
machine will not be accessible from your new one.  If you have any 
questions or need help backing up your data, please email me back or 
call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let 
us know your availability for the next few business days so that we 
can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Joanie Kinnaman Jan 12, 2023 01:08 PM
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman Jan 11, 2023 12:08 PM
laptop 20211251[Edit Inv]
dock 20210854[Edit Inv]
monitor 20210923[Edit Inv]

start date: 1/30/2023
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