Service Request Ticket

Service Request Information

CONTACT	Name	Freeman, Michael	Date	Jan 11, 2023 03:01 PM
	Department	Creative Arts/Art	Phone	88326
	Location		Email	freemanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20220924 (opens in a new window)	Bldg/Room	CH 109
	Service Tag		Description	Apple 16-inch MacBook Pro - Space Gray #Z14W
	Serial No.	SFVWYH1JF9Y	Location	Michael Freeman
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	aramsay21@wou.edu	88925

Entered by	Date	Memo
Adriana Ramsay			Email Public
Entered by	Date	Memo
Adriana Ramsay	Jan 19, 2023 03:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adriana Ramsay	Jan 19, 2023 01:51 PM	**This is Micheal email** Hi Adriana, Great! Would you be available this afternoon, say at 3:00? And what is your office number? Thanks, Michael	Add Attachment
Adriana Ramsay	Jan 19, 2023 01:45 PM	**This is an email** Subject: New Apple Laptop Setup Hello Micheal, We have your new #W20220924 apple laptop ready to be delivered and set up. To prepare, if this delivery is replacing an existing station, please ensure that you move all of your files from that machine onto your H: drive or otherwise back them up. Anything left on an old machine will not be accessible from your new one. If you have any questions or need help backing up your data, please email me back or call our office at 8-8925. Once that is complete, we can set up your new equipment. Please let us know your availability for the next few business days so that we can schedule a time to set it up with you. Thank you and have a wonderful day, Adriana Ramsay UCS Support Technician	Add Attachment
Joanie Kinnaman	Jan 12, 2023 01:05 PM	Task reassigned to Adriana Ramsay.	Add Attachment
Joanie Kinnaman	Jan 11, 2023 03:01 PM	on shelf in hallway, with box of accessories	Add Attachment