Service Request Ticket - # 80205

Service Request Information

CONTACT Name Reed, Douglas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 12, 2023 10:06 AM
Department The Research Institute Phone
Location Email reedd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160399[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag 681JPC2 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 681jpc2 Location Traffic Safety Instructor, Leigh Pingle

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2016005511

Wired NIC 28:F1:0E:00:86:29


Wireless NIC B8:08:CF:26:01:96


Bluetooth NIC B8:08:CF:26:01:9A


TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Jacob Limas Mar 03, 2023 10:16 AM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Mar 03, 2023 10:16 AM
I delivered it to her
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Jacob Limas Mar 03, 2023 08:33 AM
The trackpad was already semi-working, didn't think 
to mention it to her, but she said she wanted it 
Friday morning
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Oneil Miguel Mar 02, 2023 04:33 PM
trackpad is semi working.
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Oneil Miguel Mar 02, 2023 03:10 PM
Keyboard is working.
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Jacob Limas Mar 02, 2023 12:33 PM
Task reassigned to Oneil Miguel.
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Jacob Limas Mar 02, 2023 12:33 PM
I know a guy that can fix this
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Jacob Limas Mar 02, 2023 11:23 AM
Put it back together and everything works except 
the keyboard 

(╯°□°)╯︵ ┻━┻
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Jacob Limas Mar 01, 2023 05:00 PM
We took it apart and now just have to put it back 
together
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Lourdes Salazar Mar 01, 2023 09:27 AM
****This is an email****
Hello,
Unfortunately it is not ready to pick up quiet 
yet. We can have it ready by Friday morning!
Best,Lourdes
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Lourdes Salazar Feb 27, 2023 11:40 AM
****This is an email****
Perfect! I will grab it on Wednesday. 

I need the iPad as a back up for our conference 
this Saturday and so me it takes 2 weeks to 
reimage, I need to wait until next week for that. 
Sorry! 
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Lourdes Salazar Feb 27, 2023 11:08 AM
****This is an email****
Hi Megan,

Let me speak to my techs. The person working on 
Doug's computer will be in tomorrow morning, he 
can provide us with an update then! 

Thank you,
Lourdes
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Lourdes Salazar Feb 27, 2023 11:08 AM
****This is an email****
Hello,
In your last email from 2/21, you mentioned that 
Doug Reed's laptop screen recently came in.  Do 
you know when that will be finished?  Doug is 
driving up to Salem this Friday and I would very 
much like to be able to pass the fixed laptop off 
to him.  I will be back in the office this 
Wednesday 3/1.  Could I please come get it then? 
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Joanie Kinnaman Feb 08, 2023 10:44 AM
ordered the replacement screen today
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Joanie Kinnaman Feb 03, 2023 12:10 PM
quote 3000143379421.1
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Jacob Limas Feb 03, 2023 12:07 PM
The cost is 363.17 for the screen replacement
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Lourdes Salazar Jan 30, 2023 11:56 AM
****This is an email****
SENT BY SRD:   We are waiting to get a quote on 
Doug Reed's laptop screen, a tech will reach out 
as soon as we hear back from the company. 
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Lourdes Salazar Jan 30, 2023 11:23 AM
please reach out to user. I told her we are waititng 
to hear a quote on it and that a tech will reach out 
as soon as we have an update
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Lourdes Salazar Jan 30, 2023 11:14 AM
****This is an email****
this is part of the email from Megan. "2.  Doug 
Reed's new laptop screen.  I haven't heard back on 
the cost to replace it or where we are in that 
process"
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Jacob Limas Jan 20, 2023 08:44 AM
Oneil asked Joanie and she is getting a price quote
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Jacob Limas Jan 17, 2023 09:36 AM
It's off the domain, so we have to figure out the 
password for UCS
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Jacob Limas Jan 12, 2023 11:07 AM
Task reassigned to Jacob Limas.
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Mary Dycus Jan 12, 2023 10:06 AM
****This is an email****
One of my Traffic Safety employees, Doug Reed, has 
an issue with his laptop.  I have attached 
pictures that he sent me for reference.  It looks 
like the screen may be pulling away from the top 
portion of the laptop.  He lives in Medford but 
sent me the laptop here at WOU.  I will be back on 
campus the morning of Tuesday, January 17th, and I 
would like to schedule an appointment to get this 
looked at and hopefully fixed.  Please let me know 
if that will work
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