Service Request Ticket - # 80209

Service Request Ticket - # 80209

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Service Request Information

CONTACT	Name	Gayle, Rian	Date	Jan 12, 2023 03:12 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	gayler@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171068 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	CSLJRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSLJRP2	Location	SL GFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; ZoomText v10.1 from VISA2013003997 (transferred from 20130729); JAWS Pro 12; UPGRADE of Duxbury Braille Translation WIN v12.4 UCS2019008729 SEPT2019 NEW ORDER10715; Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; Camtasia 2024(remove before reimage)
	Wired NIC	54:BF:64:5D:26:D8

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Apr 28, 2023 03:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Apr 28, 2023 03:07 PM	As long as the Duxbury program is installed this request is finished. Connecting to the braille machine isn't too complicated if they need help.	Add Attachment
Tony Benedetti White	Apr 24, 2023 03:19 PM	Awesome, I will have someone check it. Regards,	Add Attachment
Tony Benedetti White	Apr 24, 2023 12:10 PM	**This is an outgoing email** Hi Rian, I need some additional information regarding service request #80209 Description: Verify Duxbury program is active on 20171068 We were able to get the license for the Duxbury program on to the computer. If you need assistance connecting the braille machine to the software please let us know! -Tony UCS Tech	Add Attachment Public
Tony Benedetti White	Apr 24, 2023 11:59 AM	Joanie got the licensing figured out and we went and added the license to the computer, more set up is required to add the braille machine.	Add Attachment
Tony Benedetti White	Apr 24, 2023 11:03 AM	from SR#78814, Justin and I deduced that the software was not de-licensed when the hard drive was replaced with a NVMe drive. Joanie is working on contacting the company to see if they would delicense the software on the inaccessible hard drive.	Add Attachment
Lourdes Salazar	Apr 24, 2023 10:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lourdes Salazar	Apr 24, 2023 10:14 AM	Student was trying to use the braille machine but it is not working. they would like a call back when its working again 208 503 0863	Add Attachment
Lourdes Salazar	Apr 24, 2023 10:09 AM	Asking for update on this	Add Attachment
Lourdes Salazar	Apr 18, 2023 09:28 AM	user is asking for an update on this	Add Attachment
Lauryn Aronson	Feb 01, 2023 10:29 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jan 17, 2023 10:07 AM	John doesn't remember anything about it	Add Attachment
Jacob Limas	Jan 13, 2023 01:37 PM	I installed it on the T drive, but the software says it's not active, but works mostly fine. I have to talk to John about it.	Add Attachment
Sam Sevugan	Jan 12, 2023 03:13 PM	**This is an email** That's correct, 20171068, located in the Testing Center, right beside. It's on the 4th floor in ASPC, #401 Regards,	Add Attachment
Sam Sevugan	Jan 12, 2023 03:12 PM	**This is an email** Checking in. Can someone check to ensure the duxbury program is still active on our computer for the braille machine? Thank you!	Add Attachment