Service Request Ticket - # 80212

Service Request Ticket - # 80212

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Service Request Information

CONTACT	Name	Thibeault, Kevin	Date	Jan 13, 2023 02:12 PM
	Department	University Housing	Phone	88319
	Location		Email	thibeaultk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210792 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TL	Location	Classroom Support Cabinet\| 2 Weeks 7/2-7/16
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:83:55
	Wireless NIC	D4:54:8B:AD:B2:2C

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Jan 19, 2023 10:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Jan 19, 2023 10:04 AM	The issue was with the USB-B connection to one of the monitors. It was could have been the port on the docking station or monitor, but I believe it was probably the cable itself. Since it wasn't being used for anything, I just unplugged it and the sound stopped	Add Attachment
Moshe Martinez	Jan 19, 2023 10:02 AM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Jan 17, 2023 01:08 PM	**This is an outgoing email** Hi Kevin, I need some additional information regarding service request #80212 Description: Docking Station Connection Sound I can take a look at your computer issue now if you are available. I can be there until 2 pm today so let me know, and I can head down there right away. If not, I can also go over there on Thursday. Let me know at your earliest convenience. Best, Moshe Martinez UCS Tech	Add Attachment Public
Sam Sevugan	Jan 13, 2023 02:13 PM	**This is an email** 20210792 Facilities Office 120	Add Attachment
Sam Sevugan	Jan 13, 2023 02:12 PM	**This is an email** Hello, Each time I have my docking station plugged in, it will continuously do the connection/disconnect sound. I have tried to adjust the wire with the limited amount of room I have and unfortunately haven't had much success. The noise is making phone calls with my headset hard to hear at times. I am down in Facilities whenever you can take a look at it. Thank you, Kevin	Add Attachment