Service Request Ticket

Service Request Information

CONTACT	Name	Sakiyama, Mari	Date	Jan 17, 2023 01:03 PM
	Department	Criminal Justice	Phone	14215
	Location		Email	sakiyamam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190693 (opens in a new window)	Bldg/Room	MA 211
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02ZQ0KEJWF2	Location	Mari Sakiyama, TT Criminal Justice
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; ArcGIS from campus site license via VDI; SPSS Statistics v24 for MAC StudentTecn Campus Site license(renews every July 31,2017); and Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;
	Wired NIC	3C:CD:36:5C:15:C8
	Wireless NIC	F8:FF:C2:1E:09:B4
	Bluetooth NIC	F8:FF:C2:22:80:EE

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Jan 19, 2023 12:32 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Jan 19, 2023 12:32 PM	It was the user code. I showed her how to do it because the browsers on mac don't save the user code in the settings	Add Attachment
Jacob Limas	Jan 19, 2023 11:21 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Jan 19, 2023 08:29 AM	Emailed her	Add Attachment
Cadance Bunch	Jan 17, 2023 01:03 PM	**This is an email** The WOU number for the copier in question is 20211082, and the number for Mari's computer is 20190693. Her office, the location of the computer, is in MA 211, and the copier is located in MA 219.	Add Attachment
Cadance Bunch	Jan 17, 2023 01:03 PM	**This is an email** Mari has been regularly needing to reconnect our division's copier as a printer on her computer because it keeps disconnecting itself for some reason. This happened at the beginning of Fall term, then again at the start of this term. We aren't sure if this is a copier issue or a computer issue, but we were hoping that someone could come take a look and see if they can figure out why her computer keeps disconnecting the copier as a printer She said that the best times for you guys to come in this week would either be Thursday at 11:30am or Thursday at 2:00pm. Please let me know if you need any more information!	Add Attachment