Task reassigned to Rowan Vasen.

if it can be closed i'll close it then

****This is an outgoing email****
Hi Leslie,

I need some additional information regarding service request #80217

Description: Computer won't boot up all the way (pickup Sept. 5th @ 11am )

We were wondering if you had any availability to pick this device up this summer, we have this all ready to go for you.

-Jack Martinis, UCS Tech.

****This is an email****

Leslie just called to inform that he will be picking 
up the computer on September 5th around 11am and will 
be on campus for a about 4 hours. 

Also wants to map printers to the computer that day. 

****This is an email****
Thank you Sam.  My Ipad is my personal one.  And 
I'll not pick up my computer until school begins.  
I'll definitely need it then in office and
have someone help me then w/ set up.  
Thanks very much.

Les 

****This is an outgoing email****
Hi Leslie,

I need some additional information regarding service request #80217

Description: Computer won't boot up all the way 

We still have this laptop ready to pick up if you are available this coming week / next week,

-Jack Martinis, UCS Tech.

Priority changed from (1) Highest Priority to (4) Moderate Priority.

****This is an incoming email****

Hi Charlee!
I'd like to come to WOU when I meet w/ Cynthia 
sometime soon...Will you be open during mid june 
to mid july?
I can pick it up then.  

Thanks Charlee.  Have wonderful summer!
les

****This is an outgoing email****
Hi Leslie,

I need some additional information regarding service request 
#80217

Description: Computer won't boot up all the way 

Your computer is ready to go, the computer is actually going to be 
a full replacement for the GFA laptop that wasn’t working before. I 
would just need to set up admin rights and get the printers set up 
for you. Feel free to stop by at some point today and someone at 
the front desk can help you out. We could alternatively schedule a 
time next week for me to stop by and set up the machine for you.

Thanks,

-Brady
University Computing Solutions

Task reassigned to Brady Parksion.

20200368 is the new laptop I am assigning to Leslie, this is a GFA 
laptop that will be a permanent replacement for the current one

Working on getting him a GFA replacement laptop. I currently Have 
a laptop Imaging on the imaging desk

Priority changed from (4) Moderate Priority to (1) Highest Priority.

Status changed from (7) Waiting for Contact to (1) Pending

I am unsure what happened to this machine, I believe John took it / it got dealt with? Parts pile or near John's desk.

Computer is near my desk

What do we do with this machine? She currently has her loaner, which we would like to get back, and she either needs to put in for a new laptop request or something else, because she can't just keep the loaner.

Macbook looks like it has been out of warranty since december of 2022. Probably going to the parts pile.

This laptop has an SSD malfunction of some kind; it 
does the same type of stuff it did before, either 
not loading all the way and getting stuck around 
half way, or fully loading up after ages just to be 
greeted with "MacOS did not shutdown properly" 
message, something internal is wrong with it.

I believe it is fully reimaged. Sitting to right of 
my desk.

****This is an outgoing email****
Hi Leslie,

Description: Computer won't boot up all the way 

I was able to redownload Mac OS on this laptop, and 
I was greeted with an iCloud lock - presumably from 
your account; is there any way you could come down 
to UCS to put this in? We need it to unlock and 
reimage this laptop fully.

-Thanks
-Jack Martinis, UCS Tech.

****This is an outgoing email****
Hi Leslie,

I need some additional information regarding service 
request #80217

Description: Computer won't boot up all the way 

It seems the laptop is still having issues booting 
up, is there a possibility I can re-image the laptop 
and solve the issue? It would delete any data that 
is physically on the laptop itself and not the cloud 
/ H drive / online. 

-Thanks
-Jack Martinis, UCS Tech.

Computer needs to be replaced, maybe with a gfa one 
? ask nathan on monday

****This is an email****
Hi Laurie,
Well that particular laptop just kept acting 
up...didn't reboot again.
So, I had had it with that one..just gave up on it 
as it stopped working for me..
so i exchanged it with another loaner and this one 
is fine!!  I believe her name was Sam
who exchanged it for me.

Task reassigned to Laurie McCoy.

Status changed from (1) Pending to (5) Completed

I fixed it, I gave it to the front for Leslie to 
pick it up.

****This is an email****
Hi Sam,
No I have not been able to login.  It never boots 
all the way to 100% to allow me to login.  I tried 
holding power button for at least 10 seconds.  
Same result.
It has been charging for 2 days when I got it home 
and all of this morning.

Les

****This is an email****
Hi Miguel,
I keep trying at home to boot up the computer and 
it's been stuck for hours.  Can I bring it back 
again?
The main software I need is to teach Choreography 
for the Camera and I need I Movie and also the 
more advanced Adobe premiere if possible.
Thanks very much.

Les Watanabe

Status changed from (7) Waiting for Contact to (5) Completed

They came in and picked it up about a week or 2 ago.

oneil emailed and called, no response

Back in the out box.

Computer is back in the out box.

****This is an outgoing email****
Hi Leslie,

We were just following up with you regarding a service request that we have for you.  (#80217)

Description: Computer running slow

The computer has been stuck on the boot up screen for at least 24 hours now, and we think it's best to reimage the computer with a fresh install. We can go ahead with this but here's a couple of questions:
Did you back up your files to your H drive?
What software should we install if we do reimage the computer?

Please let me know as soon as possible.

Thanks,
Oneil Miguel