Service Request Ticket - # 80218

Service Request Ticket - # 80218

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Service Request Information

CONTACT	Name	Jaskoski, Kelly	Date	Jan 17, 2023 04:06 PM
	Department	Financial Aid	Phone	88774
	Location		Email	jaskoskk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Thin Client	Edit WOU #	20130269 (opens in a new window)	Bldg/Room	WEL
	Service Tag		Description	Samsung 19-inch NC191 Vmware Zero Client LED-LCDDisplay #NC191-T
	Serial No.	Z6KSHCJD600315X	Location	Student Use
	CPU	Teradici TERA2321 PCoIP
	OS	Unknown	Software
	Wired NIC	C4:73:1E:BB:7A:41

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Jan 18, 2023 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Jan 18, 2023 03:47 PM	Chrome seems to not be working	Add Attachment
Oneil Miguel	Jan 18, 2023 03:47 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Oneil Miguel	Jan 18, 2023 02:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Jan 18, 2023 02:36 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Jan 18, 2023 02:36 PM	Jenna has successfully changed it to a vdi station.	Add Attachment
Oneil Miguel	Jan 18, 2023 02:13 PM	Sent the mac address to jenna, she should be able to change it to a vdi station soon.	Add Attachment
Jose Angulo	Jan 18, 2023 08:20 AM	will pick up this morning.	Add Attachment
Cadance Bunch	Jan 17, 2023 04:06 PM	**This is an email** The computer has no issue - it is only set up at a kiosk and it is not to be set up that way - students need to get to go out to the websites. Computer number is 20130269	Add Attachment
Cadance Bunch	Jan 17, 2023 04:06 PM	**This is an email** Yes we can definitely send someone out to take a look. What issues is the computer having? Can I also get the WOU number on the computer?	Add Attachment
Cadance Bunch	Jan 17, 2023 04:06 PM	**This is an email** Hi, We have 2 computers in our lobby (Welcome Center Financial Aid Office- Rm 140) - one is for a kiosk and the other one just to search the internext so students can go to their FAFSA or other sites - both are set up as kiosks. Can someone please come and fix the computer. Thanks, Kelly Jaskoski	Add Attachment