Service Request Ticket - # 80231

Service Request Information

CONTACT Name Price, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2023 08:07 AM
Department Student Enrichment Program Phone 89355
Location Email pricesl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211232[Edit Inv] (opens in a new window) Bldg/Room SSC 113
Service Tag 7ZY5FL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 7ZY5FL3 Location Sharon Price

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:2C:C0:56


Wireless NIC 60:A5:E2:8A:58:4A

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jose Angulo Jan 25, 2023 08:43 AM 
It had a weird issue with the battery. I drained it and 
seems to work just fine. I placed this in the outbox 
for her to pick up.
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Jacob Limas Jan 24, 2023 11:25 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Jan 24, 2023 11:25 AM 
I dropped it off and made sure everything was good 
to go.
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Jacob Limas Jan 24, 2023 08:49 AM 
Task reassigned to Jacob Limas.
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Jacob Limas Jan 24, 2023 08:49 AM 
Dropping it off at 11
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Sam Sevugan Jan 23, 2023 03:22 PM 
****This is an email****
Fingers crossed my laptop issue will be quickly 
resolved.  I am leaving for a conference Wednesday 
afternoon.  (I have everything saved on that 
machine with bookmarks set for the things I need 
making it great - without this, everything is a 
challenge.)

Have a great day,
Sharon
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Jose Angulo Jan 23, 2023 08:40 AM 
sr 80232 is the equipment loan
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Jose Angulo Jan 23, 2023 08:34 AM 
gave loaner 20171038[Edit Inv]
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Lauryn Aronson Jan 23, 2023 08:07 AM 
user called. laptop screen isn't turning on, though 
power button is lit up. going to give her a loaner 
while we look at her laptop.
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