Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Jan 23, 2023 09:28 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171280 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	co2wv1kbj1g9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;
	Wired NIC	14:20:5E:07:03:EA
	Wireless NIC	78:7B:8A:DA:63:B4
	Bluetooth NIC	14:20:5E:07:03:EB

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	jangulo15@wou.edu	88925

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Jose Angulo	Jan 25, 2023 08:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Jan 25, 2023 08:14 AM	Restarted computer and Adobe started working. Also, they were using wrong accounts.	Add Attachment
Jose Angulo	Jan 23, 2023 09:36 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #80233 Description: Adobe access Where is this Mac computer located? Thanks, Jose	Add Attachment Public
John Rushing	Jan 23, 2023 09:29 AM	Can you go over an login and make sure it is working. Also ask Denise for the students names so we can confirm they have accounts in Adobe.	Add Attachment
John Rushing	Jan 23, 2023 09:28 AM	**This is an email** Good morning! Can I check to see if our student Mac station is still able to connect to our Adobe Creative Cloud account? We have new students this term, and I can't restore the access (assuming we had it last year...) #20171280 Best, Denise Visuano	Add Attachment