Service Request Ticket

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Service Request Information

CONTACT	Name	Lydum, Randi	Date	Jan 23, 2023 01:33 PM
	Department	Athletics	Phone	88121
	Location		Email	lydumr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211319 (opens in a new window)	Bldg/Room	NPE 115B
	Service Tag	1Z60JL3	Description	Dell Latitude 5520 laptop
	Serial No.	1Z60JL3	Location	Randi Lydum
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:55:93
	Wireless NIC	7C:21:4A:CD:1E:A5

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	volkmannm@wou.edu	88188

Tracking

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Feb 01, 2023 08:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Volkmann	Feb 01, 2023 08:07 AM	https://www.dell.com/community/Latitude/WD19TB- and-2418HZm-webcam-issues/td-p/8169701 These specific Dock and Monitor models have a hardware conflict and require a USB-C to USB-A adapter. Supplied that and the camera stayed active.	Add Attachment
Michael Volkmann	Jan 31, 2023 10:05 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nathan Sauer	Jan 31, 2023 10:04 AM	Task reassigned to Michael Volkmann.	Add Attachment
Nathan Sauer	Jan 31, 2023 10:04 AM	She is having issues with the camera turning off when she launches Zoom.	Add Attachment
Jose Angulo	Jan 30, 2023 12:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Jan 30, 2023 12:14 PM	gave them the new laptop 20211319[Edit Inv] with dock. They gave me back loaner 20210773[Edit Inv] and their old computer 20181483[Edit Inv]	Add Attachment
Jose Angulo	Jan 27, 2023 04:01 PM	has admin rights	Add Attachment
Jose Angulo	Jan 27, 2023 03:50 PM	put back on ready to deliver rack	Add Attachment
Jose Angulo	Jan 27, 2023 01:47 PM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Jan 27, 2023 01:46 PM	Agreed to do the setup at 11 am Monday.	Add Attachment
Jose Angulo	Jan 27, 2023 01:20 PM	***This is an email** Thank you! I believe that software is all I need at this time. The username name is lydumr@wou.edu. My office is NPE115. I am available Monday and Tuesday mornings.	Add Attachment
Jose Angulo	Jan 27, 2023 12:58 PM	**This is an outgoing email** Hi Randi, I need some additional information regarding service request #80238 Description: IFC replacement 20211319 replacing 20181483 Your dell laptop, and dock are almost ready to be delivered. We have Adobe apps, Microsoft Office, and Zoom installed. Some additional questions for your setup and to update inventory: Do you need any additional software? Can I have the usernames of users you’d like as admin? Can I have the building and room number of where it's going? Lastly, what is your availability for the next few business days? Thank you and have a wonderful day, Jose Angulo UCS Technician	Add Attachment Public
Oneil Miguel	Jan 25, 2023 12:45 PM	SR #80099 is related to this.	Add Attachment
Jose Angulo	Jan 25, 2023 09:16 AM	already imaged. Updating on back imaging table.	Add Attachment
Joanie Kinnaman	Jan 23, 2023 01:47 PM	she already has two monitors, so removing 20210936 from her list	Add Attachment
Joanie Kinnaman	Jan 23, 2023 01:45 PM	JS1101 is the index to charge	Add Attachment
Joanie Kinnaman	Jan 23, 2023 01:38 PM	laptop 20211319 dock 20210855 monitor 20210936	Add Attachment