Service Request Ticket - # 80239

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 23, 2023 03:33 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20220040[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. STC6FNYFC39 Location

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC C8:89:F3:AA:55:23


Bluetooth NIC C8:89:F3:AD:41:FC

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Jan 24, 2023 10:48 AM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Jan 24, 2023 10:47 AM 
One of the monitors was actually 20210926[Edit Inv]
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Jacob Limas Jan 24, 2023 10:43 AM 
I set up Daniel's stuff. They didn't have the dock 
that hooked up to both monitors. He said he will 
just bring one at home. This will probably be a 
small issue later when he leaves, but right now it 
works.
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Jacob Limas Jan 24, 2023 09:39 AM 
Task reassigned to Jacob Limas.
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Adriana Ramsay Jan 23, 2023 04:03 PM 
****This is ikaika email****
Hello,

I am out of the office, I will respond to your email as soon 
as
possible when I return.

Best,
Ikaika
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Adriana Ramsay Jan 23, 2023 04:00 PM 
****This is an email****
Subject:  New Apple Laptop and two monitor Setup

Hello Ikaika,

Good Evening  

We have your new apple laptop 20220040[Edit Inv] and two monitors 20210936[Edit Inv] and 
20210923[Edit Inv]  ready to be delivered and set up.  To prepare, if this 
delivery is replacing an existing station, please ensure that you move 
all of your files from that machine onto your H: drive or otherwise back 
them up.  Anything left on an old machine will not be accessible from 
your new one.  If you have any questions or need help backing up your 
data, please email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us 
know your availability for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Joanie Kinnaman Jan 23, 2023 03:40 PM 
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman Jan 23, 2023 03:33 PM 
laptop 20220040[Edit Inv]
dock 20210920[Edit Inv]
monitor 20210936[Edit Inv] and 20210923[Edit Inv]
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