Status changed from (1) Pending to (5) Completed

went over to check it out, mic was working fine and caller could hear me. She gave a little insight that the issue was happening when a caller was relatively far from her, like across the campus far. Probably nothing, just wanted to include that, could be the caller's connection not hers.

****This is an email****
Thank you for all your help. Unfortunately, the 
fix was only
>> temporary, so I think something more 
complicated might be going on.
>> The tech who came in this afternoon said that 
if I experienced any
>> other issues that I should reach out to see if 
something else needs to
>> be looked at around my work station. I am still 
receiving calls in
>> which the caller either says that they cannot 
hear me, or that I am
>> cutting in and out. Please let me know what you 
think.
>> Thank you,