Service Request Ticket - # 80246

Service Request Information

CONTACT Name Plahn, Ambre   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 25, 2023 08:16 AM
Department Special Projects Phone 89763
Location Email plahna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210574[Edit Inv] (opens in a new window) Bldg/Room AD 206G
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00I2 Location AMBRE PLAHN

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8B:FA


Wireless NIC DC:21:48:27:9D:7C

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact ssevugan20@wou.edu 88925

Tracking

Entered by Date Memo
Sam Sevugan
Email

Public
Entered by Date Memo
Sam Sevugan Jan 30, 2023 03:49 PM 
Status changed from (1) Pending to (5) Completed
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Sam Sevugan Jan 30, 2023 03:49 PM 
Task reassigned to Sam Sevungan.
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Sam Sevugan Jan 30, 2023 03:49 PM 
She picked up her laptop.
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Sam Sevugan Jan 30, 2023 02:16 PM 
****This is an email****
Hello,

That is wonderful news! I can stop by about 3:15-
3:30 to pick that up and return the loaner if that 
works for you? 

Thanks,
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Sam Sevugan Jan 30, 2023 02:16 PM 
****This is an email****
Your computer is turning on and appears to be 
fully functioning. It is ready to be picked up.

Thanks,
Lauryn Aronson
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Lauryn Aronson Jan 30, 2023 12:20 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jan 30, 2023 12:11 PM 
putting in outbox. can't remember if it had a bag and charger, but there was nothing in the vicinity of the laptop, so probably not.
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Lauryn Aronson Jan 30, 2023 12:11 PM 
****This is an outgoing email****
Hi Ambre,

We were just following up with you regarding a service request that we have for you.  (#80246)

Description: Spilled water on laptop

Your computer is turning on and appears to be fully functioning. It is ready to be picked up. 

Thanks,
Lauryn Aronson
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Lauryn Aronson Jan 30, 2023 11:53 AM 
laptop was upside-down on my desk when i came in. it turned on, and all diagnostic tests passed. will double-check with john to make sure it's good to give back to the user. 

advise the user to ensure all of her files are saved to the wou network drives
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Jose Angulo Jan 25, 2023 08:36 AM 
Gave loaner 20150254[Edit Inv] SR 80248
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Jose Angulo Jan 25, 2023 08:31 AM 
Screen appears to be damaged. 
I left it in the back imaging table to dry.
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Lauryn Aronson Jan 25, 2023 08:16 AM 
user spilled water on her laptop. she is bringing it 
in this morning so we can take a look at it.
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