Service Request Ticket - # 80260

Service Request Ticket - # 80260

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Service Request Information

CONTACT	Name	Henkels, Mark	Date	Jan 27, 2023 09:13 AM
	Department	Social Science	Phone	88544
	Location		Email	henkelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170873 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #Z0UK
	Serial No.	FVFWN2ZXHV2H	Location	PDR Pile
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	88:E9:FE:63:E2:75
	Bluetooth NIC	88:E9:FE:60:2F:AC

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Monica Valencia	Jan 30, 2023 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Jan 30, 2023 03:18 PM	He is now able to print	Add Attachment
Jose Angulo	Jan 30, 2023 10:26 AM	Ricoh IM C3000 SS-Copier	Add Attachment
Jose Angulo	Jan 30, 2023 10:22 AM	Neither driver allowed for a copy code even after restarting and I couldn't reset printer settings because he had a home printer setup he didn't want to be removed.	Add Attachment
Jose Angulo	Jan 30, 2023 10:01 AM	He didn't have permissions for zoom to share his desktop. I tried installing the driver from self service and the website but neither worked.	Add Attachment
Jose Angulo	Jan 30, 2023 08:28 AM	will be meeting at 10am today	Add Attachment
Jose Angulo	Jan 27, 2023 03:52 PM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Jan 27, 2023 12:49 PM	**This is an outgoing email** Hi Mark, I need some additional information regarding service request #80260 Description: Printer help as well as help with screen sharing on zoom. Available all day Monday. Would 10am Monday morning be a good time? Best, Jose UCS	Add Attachment Public
Mary Dycus	Jan 27, 2023 09:13 AM	**This is an email** I need to have two things fixed on my Mac computer. First, I need to be able to print on the Social Science printer. Second, I need to be able to share screen when on Zoom. I will be in my office HSS 205 almost all day Monday. Could we set up an appointment time to fix these things?	Add Attachment