Service Request Ticket - # 80261

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2023 10:37 AM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211252[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag 4MSDGL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 4MSDGL3 Location Morgan Elena (Remote)

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:36:4F:4F


Wireless NIC 20:C1:9B:F9:5A:33

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Feb 03, 2023 08:38 AM 
Task reassigned to Jacob Limas.
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Jacob Limas Feb 03, 2023 08:38 AM 
Task reassigned to Jacob Limas.
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Jacob Limas Feb 03, 2023 08:38 AM 
They came and I gave them vpn and stuff.
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Jose Angulo Feb 01, 2023 08:54 AM 
Put up at the front
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Jose Angulo Jan 31, 2023 02:15 PM 
She emailed us and plans on stopping by Thursday morning.
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Adriana Ramsay Jan 30, 2023 02:28 PM 
****This is Elena email****
I am planning to stop by on Wednesday!
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Adriana Ramsay Jan 30, 2023 02:09 PM 
Admin Right as added morganel@wou.edu
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Jose Angulo Jan 27, 2023 04:48 PM 
placing on ready to deliver rack, added morgan as admin
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Jose Angulo Jan 27, 2023 03:51 PM 
on imaging table
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Jose Angulo Jan 27, 2023 03:11 PM 
****This is an outgoing email****
Okay we'll get that going for you. I just have a few 
questions about your setup. This is a Dell laptop. We 
have Adobe apps, Microsoft Office, and Zoom 
installed.


Some additional questions for your setup and to 
update inventory:

Do you need any additional software?

Can I have the usernames of users you’d like as 
admin?

Can I have the building and room number of where it's 
going?

Lastly, what is your availability for the next few 
business days?
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Joanie Kinnaman Jan 27, 2023 10:37 AM 
laptop 20211252[Edit Inv]
dock 20210860[Edit Inv]
monitors 20210946[Edit Inv] 20210934
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