Service Request Ticket - # 80262

Service Request Ticket - # 80262

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Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Jan 27, 2023 11:07 AM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211307 (opens in a new window)	Bldg/Room	TODD
	Service Tag	1Y60JL3	Description	Dell Latitude 5520 laptop
	Serial No.	1Y60JL3	Location	Gina Dusenbery
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:50:CF
	Wireless NIC	7C:21:4A:C6:D0:A4

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Feb 21, 2023 08:09 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Feb 10, 2023 12:21 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Jacob Limas	Feb 10, 2023 12:21 PM	She doesn't have admin rights, but they wanted it so I gave it to them	Add Attachment
Jacob Limas	Feb 07, 2023 08:58 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Jacob Limas	Feb 07, 2023 08:58 AM	Gina isn't in the system, so we are waiting until it is	Add Attachment
Jacob Limas	Feb 07, 2023 08:41 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Feb 07, 2023 08:41 AM	I am doing another setup for her, so I will bring this in for them too	Add Attachment
Jose Angulo	Feb 03, 2023 03:23 PM	will email jazmin prado	Add Attachment
Laurie McCoy	Feb 01, 2023 01:12 PM	**This is an email** Hello UCS, I will be in office and can receive equipment on the following days: Friday(2/3) 1pm - 5pm Monday 9am - 5pm Tuesday 9am - 5pm Friday (2/10) 9am - 5pm Todd Hall, Room 221	Add Attachment
Laurie McCoy	Feb 01, 2023 01:11 PM	Below was an email	Add Attachment
Laurie McCoy	Feb 01, 2023 01:11 PM	Hello, I have new staff starting this month and I believe their equipment is ready. They will be working remotely and will not need install. Can we schedule a time to have the equipment delivered so that we may give it to them when they come to pick up other equipment on the 13th and 20th? I have included Jazming Prado who will receive the equipment and store until Alyson and Gina arrive.	Add Attachment
Jose Angulo	Jan 27, 2023 04:01 PM	placing on ready to deliver rack. Couldn't find her in the system, will need admin rights	Add Attachment
Jose Angulo	Jan 27, 2023 03:51 PM	on imaging table	Add Attachment
Jose Angulo	Jan 27, 2023 03:37 PM	**This is an outgoing email** Hi Ikaika, I need some additional information regarding service request #80262 Description: set up 20211307 for Gina Dusenbery Your dell laptop, doc, and two monitors are almost ready to be delivered. We have Adobe apps, Microsoft Office, and Zoom installed. I couldn't find Gina in our system so these are the things we need from her. Some additional questions for your setup and to update inventory: Do you need any additional software? Can I have the usernames of users you’d like as admin? Can I have the building and room number of where it's going? Lastly, what is your availability for the next few business days? Thank you and have a wonderful day, Jose Angulo UCS Technician	Add Attachment Public
Joanie Kinnaman	Jan 27, 2023 11:07 AM	laptop 20211307 dock 20210856 monitor 20210928 20210942	Add Attachment