Service Request Ticket - # 80268

Service Request Information

CONTACT Name Ryden, Kacie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 27, 2023 03:54 PM
Department Registrar’s Office Phone 88506
Location Email rydenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130657[Edit Inv] (opens in a new window) Bldg/Room TODD 305
Service Tag 8FMCL02 Description Dell OptiPlex 9020 SFF Quad Core HT, 3.4GHz Turbo
Serial No. 8FMCL02 Location Behav. Sci Research Lab

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0093704, MAXQDA Network License/edu Win/Mac rel. v.11.0.8 from VISA2013003968, ATLAS.ti v.7 Educational Multi-User License from VISA2013003967, and SPSS/AMOS Campus ed. from Student Tech license from P0090938, Express Scribe Pro from VISA2013004041 for use with USB foot pedals

Wired NIC 34:17:EB:98:33:40

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Feb 17, 2023 01:58 PM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Feb 17, 2023 01:58 PM 
return new computer and all computers in lab are 
updated
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Jose Angulo Feb 15, 2023 11:06 AM 
messaged to set it up Friday
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Jose Angulo Feb 15, 2023 11:03 AM 
computer is just updating now
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Jose Angulo Feb 06, 2023 10:52 AM 
The computer she mentioned didn't seem to have any 
more issues. I left updates running on the rest of 
the computer in the lab. I brought back 20130655[Edit Inv] 
which seems to have some hardware issues.

It would beep at startup, and harddrive doesn't seem 
to be spinning. GPU Fan was also dead.
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Jose Angulo Jan 30, 2023 08:28 AM 
Was supposed to meet today at 10am but she had to 
reschedule for another time
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Jose Angulo Jan 27, 2023 04:57 PM 
Task reassigned to Jose Angulo.
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Jose Angulo Jan 27, 2023 04:15 PM 
****This is an outgoing email****
Hi Kacie,

I need some additional information regarding service 
request #80268

Description: Computer says no hard drive detected

I can check on this Monday morning if that works. Would 
that room be open after 10AM?

Thanks,
Jose
UCS
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Laurie McCoy Jan 27, 2023 03:54 PM 
****This is an email****
Hello!

One of the computers in Todd Hall, Room 305 is 
saying that there is no hard drive connected. I 
had already briefly spoken with one of your techs 
about this issue, but we had to turn the computer 
off due to a power shut-down this morning. Would 
someone be able to come and take a look at it? The 
WOU ID number is 20130657[Edit Inv]. Here are my Todd Hall 
office hours so I can unlock the door for the 
tech: 

Monday: 8am-12pm
Tuesday: 12:30pm-4:30pm
Wednesday: 8am-4:30pm
Thursday: 12:30pm-4:30pm
Friday: 8am-4:30pm

Thank you so much!
Kacie
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