Service Request Ticket - # 80285

Service Request Information

CONTACT Name Gonzalez, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2023 11:38 AM
Department Athletics Phone
Location Email gonzalezmr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130698[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4622/DT Laser Printer
Serial No. D6X450464 Location PDR

Model 4622/DT Hostname ath-hallway.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.112.24 ECONCIERGE: Xerox High Capacity Black Toner Cartridge #106R01535 $313.37 VISA2016006183 Ink/Toner Refill

Wired NIC 00:00:AA:D9:6B:FD

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Feb 07, 2023 02:46 PM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Feb 07, 2023 02:46 PM 
Returned printer today. It was printing without any 
issue
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Monica Valencia Feb 03, 2023 01:42 PM 
Task reassigned to Monica Valencia.
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Jacob Limas Feb 03, 2023 10:52 AM 
It's a Monday problem
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Jacob Limas Feb 03, 2023 09:35 AM 
Monica and Justin brought it back and cleaned it. We 
are going to take it back later today.
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Jacob Limas Feb 02, 2023 12:47 PM 
Justin and I checked but there is no paper in the 
jam
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Mary Dycus Feb 02, 2023 11:38 AM 
printer jammed and unable to print anything. Has 
tried everything to clear the jam even followed 
unjamming instructions. Was still unable to fix it.
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