Service Request Ticket - # 80291

Service Request Information

CONTACT Name Brownell, Cori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2023 04:15 PM
Department The Research Institute Phone 88815
Location Email brownec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20211255[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag 2MSDGL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 2MSDGL3 Location Cori Brownell (remote)

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:36:52:79


Wireless NIC 20:C1:9B:F9:4B:97


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public

Entered by Date Memo
Michael Volkmann Feb 10, 2023 02:12 PM
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Feb 10, 2023 02:12 PM
delivered to Jazming
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Michael Volkmann Feb 09, 2023 01:15 PM
extra accounts created
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Jose Angulo Feb 08, 2023 12:42 PM
Task reassigned to Michael Volkmann.
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Jose Angulo Feb 08, 2023 12:40 PM
Monica's instructions:
Give admin rights in Administrators group.
Then, put on work group
Create local admin account with username first 
initial,last name
cbrownell
{temp_password} - Ask Monica or Michael V
another local admin account w/ wou number as username
john will come up with this password
 
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Jose Angulo Feb 08, 2023 12:29 PM
Jazming Prado was supposed to have this delivered by 
me. 
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Jose Angulo Feb 08, 2023 12:27 PM
***Email from Jazming Prado***
I am expecting three set ups (Cori Brownell,  Alyson 
Steckley, Gina Dusenbury). I'm expecting these to be 
delivered on Friday, 2/10. 
Todd Hall Room 221
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Jose Angulo Feb 08, 2023 12:26 PM
*****Email from Candice Scott****
I believe Jazming Prado will be picking up Cori's 
equipment and/or will accept it at her office in Todd 
Hall. If you can send the equipment in it's 
packaging, it will be easier to ship to Cori.

Jazming, please let us know if you will be picking up 
or just "accepting" all of Cori's equipment to be 
shipped once UCS is finished.

Than you all for your help!
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Jose Angulo Feb 08, 2023 12:26 PM
****Email from Cori*****
My home office is in New York so I am copying Candi 
Scott (my supervisor) on this email. She can reply to 
this email and let you know the next steps of who 
will be picking up the equipment. 
Thanks so much!
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Jose Angulo Feb 06, 2023 11:45 AM
Cori is in New York. Monica will check with Nathan on 
how to handle this
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Jose Angulo Feb 06, 2023 11:17 AM
******Incoming email*****
Do you have any additional software you need us to
install?
   No

Can we have the usernames of the users you?d like as
admins?
   Myself (username: brownec)

Can we have the building and room number of where
this setup will go?
    I live in New York so I have a remote office only

Does my equipment come with a keyboard and mouse? 
Please let me know if I've missed anything.
Thanks!
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Jose Angulo Feb 06, 2023 09:59 AM
****This is an outgoing email****
Hi Cori,

I need some additional information regarding service 
request #80291

Description: new set up for Cori Brownell W#20211255[Edit Inv]

Your dell laptop, doc, and two monitors are almost 
ready to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.


Some additional questions for your setup and to 
update inventory:
Do you have any additional software you need us to 
install?
Can we have the usernames of the users you’d like as 
admins?
Can we have the building and room number of where 
this setup will go?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician
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Public
Jose Angulo Feb 06, 2023 09:56 AM
added cori as admin, placing on ready to deliver rack
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Jose Angulo Feb 03, 2023 03:01 PM
on imaging table
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Joanie Kinnaman Feb 02, 2023 04:15 PM
laptop 20211255[Edit Inv]
dock 20210864[Edit Inv]
monitors 20210948[Edit Inv] & 20210933[Edit Inv]
Logitech wireless mouse and keyboard
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