Service Request Ticket - # 80292

Service Request Information

CONTACT Name Holtgeerts, Becca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 03, 2023 11:04 AM
Department Phone
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160695[Edit Inv] (opens in a new window) Bldg/Room NPE 115
Service Tag Description Xerox WorkCentre 6027 Multifunction Color LED Printer #6027/NI
Serial No. P7A303064 Location Athletics Admin Office, copier room

Model 6027/NI Hostname ath-color.wou.edu
Notes LED laser multifunction, Print, Scan, Copy, Fax, Print Res 1200x2400dpi, Print Speed 18 ppm, Max Scan Res 1200dpi, Max Doc Size 8.5x14in, Mobile Printing Capability, 15-Sheet ADF&150Sheet Input Tray, 4.3in Color Touchscreen; Front USB PortMonthly Duty Cycle 30,000 Pages, USB 2.0, Ethernet, & Wi-Fi Connectivity IP:140.211.112.4 Ink/Toner Refill Uses 106R02759 Black,106R02756 Cyan, 106R02757 Magenta, 106R02758 Yellow

Wired NIC 9C:93:4E:4F:CC:2E


Wireless NIC 74:DF:BF:FC:8F:0D

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Feb 03, 2023 03:21 PM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Feb 03, 2023 03:21 PM 
Task reassigned to Jose Angulo.
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Jose Angulo Feb 03, 2023 03:21 PM 
got her connected by downloading driver
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Jose Angulo Feb 03, 2023 01:31 PM 
emailed her for a time to meet for this
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Jacob Limas Feb 03, 2023 12:49 PM 
The doors were locked, so I couldn't do it before my 
shift ends
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Monica Valencia Feb 03, 2023 12:27 PM 
Printer driver https://www.support.xerox.com/en-
us/product/workcentre-6027/content/143906
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Sam Sevugan Feb 03, 2023 11:04 AM 
****This is an email****
Hello, 

My name is Becca Holtgeerts and I'm an assistant 
volleyball coach at WOU. I updated my computer 
last night and I am now unable to connect to the 
printers in New PE. When I try to add the printer 
back, I am unable to find the printer software 
under the 'Choose a driver' section. 

I am trying to add the following printer: 

Three Sisters PE Athlete
WOU # 20160695[Edit Inv]
Room 115

I believe the printer software that I need to add 
is: 
Xerox Workcentury 6027 Multifunction Color LD

However, this option is not there when I try to 
choose it. Can you please assist? Thank you! 

Becca Holtgeerts
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