Service Request Ticket - # 80301

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2023 11:34 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20200687[Edit Inv] (opens in a new window) Bldg/Room WEL 221G
Service Tag Description Dell Dock #D6000
Serial No. MKX27MY0MKX27BLP001C541ZLA01 Location Daniel Rich
TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Feb 08, 2023 02:53 PM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Feb 08, 2023 02:53 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Feb 08, 2023 02:53 PM 
Replacement dock arrived 

RMA'd dock sent back 
USPS Tracking # 9202394653012372393920
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Monica Valencia Feb 07, 2023 09:31 AM 
Dispatch Service Tag: 5RVT6D3

You have successfully submitted request 
SR161800529
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Monica Valencia Feb 07, 2023 09:17 AM 
Disregard Dell dispatch info.. This goes to 20200684[Edit Inv]
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John Rushing Feb 06, 2023 03:05 PM 
Dispatch: Service Tag: 10336D3

You have successfully submitted request SR161724102.
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Laurie McCoy Feb 06, 2023 02:52 PM 
mostly happens on start up. Sounds like a hard drive 
spinning.
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Justin Cope Feb 06, 2023 02:16 PM 
Makes an angry electric noise when plugged in
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John Rushing Feb 06, 2023 11:34 AM 
Received the Dock back from Joanie as broken.  We will need to test it to see what is broken and then try to RMA the device.

Located in ITC 008 IN BOX.
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