Service Request Ticket - # 80302

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2023 11:44 AM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

peripheral Edit WOU # 20200684[Edit Inv] (opens in a new window) Bldg/Room AD 101J
Service Tag Description Dell Dock #D6000
Serial No. CN0M4TJGBLK0086146WGA01 Location LOST LAST SEEN IN ADMIN 101J

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Feb 08, 2023 02:18 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
John Rushing Feb 08, 2023 02:18 PM
Task reassigned to John Rushing.
Add Attachment
John Rushing Feb 08, 2023 02:17 PM
The new unit has been placed back on the shelf in ITC 008.
Add Attachment
John Rushing Feb 08, 2023 11:34 AM
Return USPS tracking number: 9202 3946 5301 2372 3387 47
Add Attachment
John Rushing Feb 08, 2023 11:19 AM
New serial number: CN0M4TJGBLK0086146WGA01
Add Attachment
John Rushing Feb 08, 2023 11:17 AM
Old serial number: MY0MKX27BLP0011B5AX3A00
Add Attachment
John Rushing Feb 08, 2023 11:10 AM
Part Arrived
Add Attachment
Monica Valencia Feb 07, 2023 09:17 AM
Dispatch: Service Tag: 10336D3

You have successfully submitted request SR161724102.
Add Attachment
Justin Cope Feb 06, 2023 02:13 PM
The light on the power cord turns off when you 
plug it in and will sometimes pop when you plug 
it in.
Add Attachment
John Rushing Feb 06, 2023 11:44 AM
Received the Dock back from Joanie as broken.  We will need to test it to see what is broken and then try to RMA the device.

Located in ITC 008 IN BOX.
Add Attachment